Liquid E3 everything stops working after turning on

skoda9635
skoda9635 Member Posts: 6 New User

Not sure whether virus or something is broken but when I turn my phone on, put the PIN code then I got dumped by messages that Acer Home stopped working and many more apps. The phone is unuseful while turned on normally. I tried to downgrade to older OS but it didn't worked. Tried reinstalling, rooting, different recovery but everything was denied by the OS and now I don't know what to do. Can anyone help me ?

Best Answer

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    you need to performa a factory reset, you will loose all your personal data: 

    1. Press volume UP + Power button (phone must be powered OFF to perform it)
    2. at first vibration, leave power button and keep pressing Volume UP
    3. move selection with Volume UP and choose Recovery pressing volume DOWN
    4. at the dead android robot, press power button
    5. press volume DOWN to move to "wipe data/factory reset" 
    6. press Volume UP to select "wipe data/factory reset"
    7. wait until if finish
    8. select Reboot
    I'm not an Acer employee.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    you need to performa a factory reset, you will loose all your personal data: 

    1. Press volume UP + Power button (phone must be powered OFF to perform it)
    2. at first vibration, leave power button and keep pressing Volume UP
    3. move selection with Volume UP and choose Recovery pressing volume DOWN
    4. at the dead android robot, press power button
    5. press volume DOWN to move to "wipe data/factory reset" 
    6. press Volume UP to select "wipe data/factory reset"
    7. wait until if finish
    8. select Reboot
    I'm not an Acer employee.
  • skoda9635
    skoda9635 Member Posts: 6 New User

    Acer home has unfortunately stopped working. It didn't wiped anything. Everything is as it was. ON the next try it haven't erased anything too but it gave me enough time to uninstall one app which I thought would cause trobules (CM app locker) and since then everything is working as before. Thanks.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    You welcome.
    By the way probably there's something wrong on your recovery, since the wipe command must wrong.
    I'm not an Acer employee.
  • skoda9635
    skoda9635 Member Posts: 6 New User

    Well the recovery is default...but also Restoring to factory settings through Settings doesn't work. I have access to every part of the system for like 10 minutes after that the phone goes into everything suddenly stopped working mode. I try to wipe everything but before that I will encrypt everything to make sure that the phone won't be able to restore the data. 

     

    EDIT: Didn't worked either. No idea what to do next. Can you find me a file to original recovery ?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    http://www.acer.co.uk/ac/en/GB/content/drivers/5293;-;E380

     

    i hope your build version is EMEA.GEN1

     

    select 4.4 kitkat, click on OS tab, download the file, copy into a microSD, put the microSD on your E3 then boot to recovery and choose apply update from SD.

    I'm not an Acer employee.
  • skoda9635
    skoda9635 Member Posts: 6 New User
    Its EMEA_CUS1 is it that important?
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    yes....you have Custom version for some network provider, normally the EMEA.GEN1 can't be used to update it but.....you can try it, if it can update, it will give you an error, nothing else.

    I'm not an Acer employee.
  • skoda9635
    skoda9635 Member Posts: 6 New User

    Well it kinda didn't work. "Can't install this package over newer build."

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    No other official solution, sorry.
    I'm not an Acer employee.
  • locking
    locking Member Posts: 1 New User

    I think there will help you only new bootloader and reflash all the phone or it has damaged internal memory. I am triing to find a solution long time. Everything stops because folders data, system and cache are read only. They are read only for everyone and everything. Flash tools can't help you adb shell command line is for nothing and fastboot has working only commands like recovery reboot or reboot or devices. I found a CUS1 ROM but after I done the updating that device is in the same state as it was before. My question to acer here is: Can you do with this phone on servis place anything else only on the software base or you have to change the main board? 

    Thanks

  • xEMx
    xEMx Member Posts: 2 New User

    I have the exact same problem, app crashes all the time when I turn my phone on and I can't seem to factory reset in any way (not via settings, not via android restore + my phone won't go into safe mode either)...

    You said CM App Locker caused the problem. I have the same app installed and tried to delete it, but it didn't work.
    How did you remove it, exactly?

     

    I will also try to re-install my OS as suggested here and see if it works...

  • skoda9635
    skoda9635 Member Posts: 6 New User
    Well I gave it up because I was unable to fix it because it had the newest firmware installed and I couldn't downgraded because the phone didn't let met to flash an older firmware.
  • xEMx
    xEMx Member Posts: 2 New User

    Guess I'll have to buy a new phone, then. Is a bummer since nothing seems to be wrong with the hardware... :/

    Thank you for the reply, though!

     

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