Hello i can't get in my acer liquid e3 show me this message 'l'aplication acer liquid s'errêté''

stefanefone20
stefanefone20 Member Posts: 7 New User
in 2015 Archives

morning dear community

I get my acer liquid on august and use it without any problem. But from this morning, i can't get in mes phone like usually because it show me a message on screem : the application ''acer liquid'' stopped. How can i do to correct this problem and decode my fone?

 

Best Answer

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    the E3 doesn't have a camera button and it's volume down to select options on first menu.

     

    to exit fastboot, you need to do a long press on power button.

     

    so the steps to follow are, with device powered off:

     

    1. Press volume UP + Power button
    2. at first vibration, leave power button and keep pressing Volume UP
    3. move selection with Volume UP and choose Recovery pressing volume DOWN
    4. at the dead android robot, press power button
    5. press volume DOWN to move to "wipe data/factory reset" 
    6. press Volume UP to select "wipe data/factory reset"
    7. wait until if finish
    8. select Reboot

    please don't post misleading instructions (the link you posted is for the first Liquid device not for E3)

    I'm not an Acer employee.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    the quickest way is to perform a factory reset but you need to backup all your personal data first.

     

    settings/backup & reset - factory data reset

    I'm not an Acer employee.
  • stefanefone20
    stefanefone20 Member Posts: 7 New User

    Thanks for response but my screen is locked and the unlocked application is not available so i can't get in the phone to reset it. Do you get some ideas about the process to reset my phone when screen is locked?

    sencerly

     

  • javier_baldera
    javier_baldera Member Posts: 25 New User
    Would you be able to try this:
    1.Turn off your phone then press and hold the Power until you feel your smartphone vibrate or you see the Acer logo screen.

    2.Press and hold the Volume up and Volume down buttons.

    3.Use the Volume up button to select Clean boot: YES.

    4.Press the camera button to confirm.
  • javier_baldera
    javier_baldera Member Posts: 25 New User
    I just found this browsing around:

    http://acer.custhelp.com/app/answers/detail/a_id/3471/~/how-do-i-reset-my-acer-liquid-e-smartphone-to-factory-settings%3F

    I hope it helps.
  • stefanefone20
    stefanefone20 Member Posts: 7 New User

    I can turn off my phone with the power button but the second step (press the button volume up and down) don't show me anything on the phone. so the second step is not available; How can i do now?

     

  • javier_baldera
    javier_baldera Member Posts: 25 New User
    Try the following:

    Once the phone is completely off, press and hold volume up + volume down key; without releasing the 2 volume keys, press the power key, once the phone starts to boot, go ahead and release the volume keys.

    Just make sure to hold steady volume keys, this can be hard to do the first time.
  • stefanefone20
    stefanefone20 Member Posts: 7 New User

    thanks you this method permit me to see the step where i have to choise the boot system.

    it ask to me the three following option :

    - recovery mode

    - fastboot mode

    - normal   boot

    so when i chosen - normal boot, it just restart my phone.

     Is it the go mode to be chosen ?

    sencerly

  • javier_baldera
    javier_baldera Member Posts: 25 New User
    Once on that screen, you go to recovery mode and there you should have the option Wipe data / Factory reset, select that option and then scroll to the option that says "Yes - Delete all user data" or something similar.
  • stefanefone20
    stefanefone20 Member Posts: 7 New User

    I I press by mstake the fast boot mode and my screen is stay like this :

    => fastboot mode ...

    is it normal ?

  • javier_baldera
    javier_baldera Member Posts: 25 New User
    Yes, but that's not the path to follow, just go ahead and repeat the process, start by powering the phone completely and get into recovery menu again, you should be good to go from there.
  • stefanefone20
    stefanefone20 Member Posts: 7 New User

    any action to restart the process is not available. the screen is still fixed on the same message despite i pressed on the start button

  • javier_baldera
    javier_baldera Member Posts: 25 New User
    Are you able to scroll through the options? using the volume keys I mean.

    Also, the camera key is the one you need to press for choosing any option on the recovery menu.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    the E3 doesn't have a camera button and it's volume down to select options on first menu.

     

    to exit fastboot, you need to do a long press on power button.

     

    so the steps to follow are, with device powered off:

     

    1. Press volume UP + Power button
    2. at first vibration, leave power button and keep pressing Volume UP
    3. move selection with Volume UP and choose Recovery pressing volume DOWN
    4. at the dead android robot, press power button
    5. press volume DOWN to move to "wipe data/factory reset" 
    6. press Volume UP to select "wipe data/factory reset"
    7. wait until if finish
    8. select Reboot

    please don't post misleading instructions (the link you posted is for the first Liquid device not for E3)

    I'm not an Acer employee.
  • stefanefone20
    stefanefone20 Member Posts: 7 New User

    I replay this process (select recovery mode and there and choise the option Wipe data / Factory reset, select that option and then scroll to the option that says "Yes - Delete all user data") this process take a few. After that my screen shows the message below.

    --Wiping data...

    Formatting / cache...

    Data wipe complete.

     

    Now the recorery menu come back to the sreen and asking me to choise a new mode.

    Any ideas?

  • javier_baldera
    javier_baldera Member Posts: 25 New User
    Select normal boot and the phone should restart and take you through the initial setup, like the first time you turned it on.

    By the way you can go back in the menu, using the "back" option, usually is the first or last one on the options list.

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