Horrible Customer Service

tonyg851
tonyg851 Member Posts: 1 New User
in 2015 Archives

Hello,

 

I own an acer icona tablet model a3-a20, I recieved the tablet as a birthday gift in early August of 2015.The tablet in our home is the hub for entertainment we stream our shows, play our music, and my kids play with the educational applications we get off of the play store. I knew the price and the specs of the tablet because I was going to be purchasing a new tablet at the time, the old tablet I had was about 5-6 years old. I enjoyed the ACER tablet until recently I could not get it to charge. I tried different chagers and tried to reset the tablet. I had no luck, I was originally optimistic about calling customer support to get the tablet repaired or replaced because the tablet was only in use for 1 1/2 months. I was told that i had a software issue and the cost to repair the software issue was just as expensive as the tablet itself. Questioning the logic behind that policy I respectfully asked for a supervisor. I was transfered to a rep named "Shane" who was condesending and had an attitude as if he was doing me a favor, I was constenly being interupted as I spoke and he kept questioning my complaint. I asked to speak to someone other than him because we weren't getting anywhere. He then proceeded to hang up on me. My tablet is not charging, my time was waisted and I can confidently say I will not be doing any business with ACER or it's Affiliates. I have learned my lesson in this life you get what you pay for. I will be saving my "software issue fee" and I will purchase a new tablet with a company that is interested in keeping customers, not just thieir money. So I am figuring this is going to fall on deaf ears anyway but I just had to get this off of my chest.

Answers

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Hi Tony,


    Sorry to hear about the experience that you had. Can you send me a private message with your serial number? I'll take a look Monday when I'm back in the office and see what we need to do to get this straightened out for you.

     

    Cory

  • kangaroo1
    kangaroo1 Member Posts: 7

    Tinkerer

    I do sympathise! My own experience has been less than satisfactory.... my tablet is only 10 months old and also had charging problems.

     

    In the past month or so, the charger was replaced, with what looked like a second hand/refurbished one, which after a couple of weeks also stopped working. They then asked me to return the tablet & charger for assessment/repair, but when I received the tablet back last week, they'd fitted a new battery, but returned the defective charger and the problem wasn't fixed, it still won't charge using the supplied charger, so they requested the charger & tablet back again... where it is now currently "under repair" for a second time in a week!

     

    Oh, and on top of that, the screen was scratched when I got it back!!!

  • Kendal
    Kendal Member Posts: 5 New User

    My experience with cust service was equally disappointing.

     

    Yes, I own two nearly useless Iconia One 7 tablets. That wll not remember the Wifi password. Everytime the battry dies or it goes into sleep mode, you have to re=enter thr wiwfi password. 

     

    These were my kids Christmas presents and the are terrible.

     

    I have tried cust service several times and all they say is to do a hard reset, which doesn't fix the issue. There are a lot of people on this forum with the same issue with the same tablet. On the forum the moderators and admins have only weighed in for long enough to edit and remove posts that "didn't fit community guidleines", but there has never been any recognition that this is frustrating and that it is a known issue that hundreds or thousands of people are having.

     

    Acer has refused to address the issue.

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