V3-571 unable to use BYOC suddenly
My Acer portal and BYOC are no longer loading. They were working up to a week ago.I am running windows 10, I have followed on screen instructions to uninstall and reinstall and although apps are loading, I am still unable to open them. Error message keeps directing me back to Acer site to load abapps. I am puzzled any help will be appreciated, thanks.
Answers
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Acer doesn't have any support for the V3-571 at this time. That means there is no Windows 10 drivers for it.
I actually don't think there are any drivers for it. They all seem to be stand alone apps. I just installed the Portal and abMedia on my Lenovo and they left nothing in Device manager and wanted a Acer ID.Try uninstalling the apps and
right click on the install of each one and click Troubleshoot compatability.
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Hi Johnelle,
Sorry for any inconvenience caused. Acer BYOC Apps is supported on Windows 10. Please first click [Report] if there is error and then refer to steps below to try resolving the problems:
- Go to [Control Panel\Programs\Programs and Features] and uninstall [Acer Portal/abPhoto/abMedia/abFiles/abDocs] and [AOP Framework].
- Download and install [Acer Portal/abPhoto/abMedia/abFiles/abDocs] on Windows PC from Acer BYOC Apps website.
- Make sure both [Acer Portal/abPhoto/abMedia/abFiles/abDocs] and [AOP Framework] are in [Control Panel\Programs\Programs and Features], then launch [Acer Portal/abPhoto/abMedia/abFiles/abDocs] shortcut on the desktop to use.
If the issue still occurs, please Send Feedback from app to us, or send e-mail to
acercloud_support@cloud.acer.com and take screenshots of the error if you can’t click [Report]. Thank you.
Acer BYOC Apps Support
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Hello and thanks, I have followed the procedure as outlined many times. It appears that AOP framework is not loading into : control panel, programs and features. When I open C: program files(x86) AOP framework still there within Acer files. I have started having several little problems since W 10 installed. Any help is appreciated, Thank's
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Try doing a system restore back to where BYOC was working.
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