wireless keyboard not working

Found the solution to my problem, the fault was in the circuit board of the keyboard which can be reset.

Indication : When you reinsert the batteries, the indicator LED on the keyboard does not light up (it should do !).

There are two steps to be taken, read them before starting the operation.

Tools needed are a screwdriver PH1, a small electrical wire (or paperclip) and a magnifying glass (optional).

>> Step 1 (reset the circuit board of the keyboard) :

Remove the batteries and leave the lid open, then remove the 14 screws from the backside.

Separate the backside from the key-face of the keyboard by pushing through the open battery compartment.

Go around the perimeter of the casing, gently prying it open with your fingers.

There are retaining notches at the sides and lower side that will easily give way.

Lay the backside down and remove the two screws with the retaining plate holding the small circuit board

Turn the circuit board over and use the magnifying glass to locate the contact node reading Reset.

Remount the lid of the battery compartment and insert the batteries from above, mind the polarity.

Use the electrical wire to connect the Reset-node to the Ground (the black wire from the batteries) for a second.

Release this connection and you should see the LED on this circuit board light up.

Remount the small circuit board on its connection strip with the two screws and the retaining plate.

>> Step 2 (reset the USB dongle in the computer) :

Remove the Mouse/Keyboard USB dongle from the dedicated USB-port and reinsert after 10 seconds, you should hear the computer acknowledging this.

>> Test the keyboard before closing it by pressing the position of the key with the Windows logo, maybe you have to repeat the reset procedure.

Good luck !

I have had the same problem, at first I thought it was the batteries on the keyboad which I changed and the organge light on the keyboard light up briefly. But still having problems It willnot work when you first log on I did a  restart and it worked then today the same thing whenfirst logged on it would not work, had to use the on screen keybroad to log in and did a restart andkeybroad working again.

I am recently getting this problem too.  I can reboot the computer and get it to work.

The problem is that it is hard to teach my 6 year old son to do this.  And, my wife is getting angry

Clearly, this is a 'computer" thing - not an operating system thing (Acer T-120 with Windows 8.1).  There should be no need to remove the USB dongle and reinsert to get the keyboard working nor should there be the need to reboot everytime.

Is there a permanent solution that someone can recommend?

I did it! I am a 66 year old widowed grandma and I did it...BUT... now...some of my keys won't type, so I am back to using this onscreen keyboard AGAIN, boo hoo! I unscrewed and tightly rescrewed back together twice. Some letters and numbers type, some don't. PLEASE help me. [edited for privacy]

Yikes! I have a simpler solution... I unplug the little thing from the USB drive that communicates with the keyboard and replug it in a DIFFERENT USB drive.  I have found this to work every time.

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EdTouchPC wrote:

Here are some pics of the details mentioned in my entry above.

 

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Your solution only partially fixes the problem but it does not identify the cause of the problem.  In my case I took out the 2 alkaline batteries and using a multimeter found that 1 of them was faulty.  That likely shorted the circuit board.  I then followed your instructions, and used 2 fresh batteries (with back holder inserted to hold the batteries in place).  I then used a paper clip to reset the board, and the pilot light did come on.  I suspect if I had reinserted the bad battery your fix would not have worked.   I then reassembled the keyboard and it is working as I type.  Thanks for providing detailed instructions on how to fix the problem.