v3-571 losing internet every 5-10 mins
can anyone help - no one from acer support has got back to me regarding this know issue which I have seen on other websites - i have had this laptop for 2 weeks and it keeps going off the internet- if i had known about this issue i would never have given acer my hard earned cash
Best Answer
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You are quite welcome.
Installing the driver on your system:
- Open the folder containing the downloaded file in File Explorer.
- Right-click the downloaded ZIP-file and then click Extract All Files. Double-click the folder that has the same name as the downloaded file.
- Right-click the setup.exe or install.exe file and click Run as administrator. When prompted, click Yes or Allow to continue to start the installation routine.
- Follow the on-screen instructions to perform the installation.
- Restart the system when the installation is complete.
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Answers
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Have you looked at any of the previous threads on these forums regarding this issue?
What driver is installed for the Atheros wireless card?
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idk where do i look? i wasnt expecting to have to do this
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You are far from alone with this problem....I do not understand why Acer cannot just send out the appropriate drivers to automatically download and fix this problem.
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thanks for replying - it is not helpful to tell us all to look at the 'thread' i am not a technician and i havent the faintest idea where to look for drivers or which one and why should i ? why should I be made to do all this with a brand new latpop? btw i bought mine in Argos - i dint think i would be able to return it - as far as i can see there has been no apology or acknowledgement from Acer regarding this problem. They want us all to go away - or pay someone else to fix their shoddy product.
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Please review this knowledge base article:
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the link doesnt go anywhere?
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Fixed the link.
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Isn't it possible for the driver to be downloaded and installed as an automatic update, I am new to windows 8 and not finding it all all easy to use.
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Yes, you can check Live Updater for the driver.
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Wireless LAN Atheros Wireless LAN Driver (new) 10.0.0.217.v3 216.5 MB 2012/12/28 is this it? what do i do with it? it took long time to download
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btw acer Tommy thank you for trying to help
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You are quite welcome.
Installing the driver on your system:
- Open the folder containing the downloaded file in File Explorer.
- Right-click the downloaded ZIP-file and then click Extract All Files. Double-click the folder that has the same name as the downloaded file.
- Right-click the setup.exe or install.exe file and click Run as administrator. When prompted, click Yes or Allow to continue to start the installation routine.
- Follow the on-screen instructions to perform the installation.
- Restart the system when the installation is complete.
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thank you for your help
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to anyone reading this i am a grandma and i did this - albeit relectantly - in step 3 when you open the folder its full of stuff so scroll down the list and find set up and then click it. I did this process 20 mins ago so fingers crossed VERY tightly that it will be fixed
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thank you for your patience and help - the laptop has been on 6 hours without the internet going off !!!!
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Acer V3-571 with Qualcomm Atheros AR5BWB222 Wireless Network Adapter, keeps dropping wirless connection
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my v5 touch also having internet disconnection issue after ran for ~15mins and not able to re-connect back again!!! Have to restart it, but each time, it will alwyas disconnect after ran for ~15mins. already serviced by ACER for 3x, replaced the wrieless adapter twice + refresh the driver to the latest version, yet still face the same problem... sigh!!!
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I have exactly the same issue. Have tried installing the latest driver from the ACER website (10.0.0.217V3), and this has helped with standard browsing (fewer obvious drop-outs). However still have problems with downloading files, so suspect that there si still a problem but the connection is being quickly/automatically reset with the new driver but this doesn't help with file downloads, where a break in connection stops it.
A new, robust driver, is urgently required. This is spoiling what is otherwise a very good laptop....but as it is it is almost unworkeable for online usage.
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I have the Acer V771G and the same problems, try everything and calling three times with acer for a solution.
New driver change the bios but everything still the same. So i sent the notebook back to Acer and hoping they can repair it.
I have this notebook only 3 weeks, and i see so manny people having problems withe the V5 and V3 series. So asking myself why it is so dificultfor Acer to make a new driver?? And why we have to wait now for a new one??? I think Acer have to cheque the notebook before it go for sale.
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