V3-572G-74LJ bugs

nmmn
nmmn Member Posts: 3 New User

I have a 2-month laptop: V3-572G-74LJ, which was updated to Win10 as soon as it was available.

Since day one, there are two very annoying bugs, to which I have found no working solutions so far. They are:

 

1 - Number lock. Everytime I start or awake my laptop, the num lock from the builtin keypad is off, even if it was switched on before shutting down or hibernating it. For you this might seem petty, but I work with figures all day long and it's really disturbing to count on something that isn't there. I find myself often rather than not deleting nearby cells content because of the secondary arrows and delete functions on the keypad itself that work when the num lock is off.

 

2 - Keyboard speed. No matter how fast I set it, as soon as I put it to sleep or shut down and awake or restart it, the whole keyboard becomes a turtle. It's almost non responsive and the arrow keys barely make the cursor move. When I check the windows settings, everything is full steam as I left it, but it doesn't match reality. I just move the speed bar a little bit, save settings, and it resumes to normal/expected speed.

 

How weird are theses bugs? Anyone has any idea of how to fix this?

 

Thanks

 

Answers

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Go to power options/ Change advanced power settings/Sleep and turn off Hybrid sleep and Hibernation.

    Last ditch

    Try Start, search for Device Manager, click Keyboard, double click Standard PS/2 keyboard, click driver and uninstall.

    Reboot and Windows will reload the driver.Hope that helps. 

  • nmmn
    nmmn Member Posts: 3 New User

    Thanks for your tips, but it didn't work. I'm even more puzzled now about this.

    My default was already Hybrid Sleep off, so there was nothing I could change.

    I uninstalled the keyboard driver and rebooted. At first everything was working fine, keypad was on and keyboard was fast, as they should always be. As soon as I put the laptop into sleep mode and awoke it, problems came back again. Keypad was off and keyboard slow like a snail.
    Could this be caused by one of the pre-installed "productivity" or "user-help" apps from ACER itself?

    Anyone else with this problem now or before?

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Give this a try.

    Go to Control panel/Device Manager.

    Then under the View tab click show hidden devices.

    Click "Human interface devices".  Delete from the bottom up all the extra mouse entries.

    They will be a lighter color than the active one.

    Then Click on "Mice and other pointing devices" and do the same.

  • nmmn
    nmmn Member Posts: 3 New User

    Thanks again, but still off and slow after restart/wake up. Can this be somehow related to a bios or win registry problem?