Windows * Disk

MsVic
MsVic Member Posts: 12 New User

I ordered a recovery disk and it will not work on my laptop so I was told I needed a HDD and I had that put in now still the recovery disk will not work I still need a Operating System disk. Does antone know where I can order a new disk?

Best Answer

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    which kind of error you had?

    I'm not an Acer employee.
  • MsVic
    MsVic Member Posts: 12 New User

    Message is that No Operating System was found and that the recovery disk is UEFl mode, can you help or know somewhere I can order a new disk?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    first of all.

     

    is your BIOS set as UEFI?

    perss F2 at boot and check it, if not, set as UEFI and try to boot from recovery disks again.

    I'm not an Acer employee.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    please don't PM me, reply here.

     

    what do you mean, you don't have BIOS?

     

    are you not able to enter BIOS pressing F2 at boot?

    I'm not an Acer employee.
  • MsVic
    MsVic Member Posts: 12 New User

    I have no operating system that is why I need a disk

  • MsVic
    MsVic Member Posts: 12 New User

    F2 will not work nothing works no OS

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    laptop model and which kind of windows version had it from factory?

    I'm not an Acer employee.
  • MsVic
    MsVic Member Posts: 12 New User

    Acer Aspire V5- 531  windows 8

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    one thing i don't understand, did you changed the HDD or you still had the original?

     

    if you have the original, have you tried to press ALT+F10 at boot?

    are you able to enter recovery pressing those 2 keys?

     

    if not, plese try to create a windows 8.1 bootable media:

    http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media

     

    don't use it to install windows 8.1

     

    use it only to boot from it using DVD or USB flash drive and check if you are able to enter Repair PC-troubleshoot-advanced options-UEFI firmware

    I'm not an Acer employee.
  • MsVic
    MsVic Member Posts: 12 New User

    I have a new Hard Drive, installed, so if I can change the boot in BIOS then I should be able to install the windows with the system disk that came with the recovery disk?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    if you are able to enter BIOS and set BIOS to UEFI, recovery disk will work.

     

    if after UEFI change the recovery disk tells you to select legacy, you need to wipe the HDD.

    I'm not an Acer employee.
  • MsVic
    MsVic Member Posts: 12 New User

    I cannot get into the Bios

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    even using the downloaded windows 8.1 disk or USB flash drive as i told you?

    I'm not an Acer employee.
  • MsVic
    MsVic Member Posts: 12 New User

    without no operating system, you have a blamk computer

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Please....read it again:

    if not, please try to create a windows 8.1 bootable media:

    http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media

     

    don't use it to install windows 8.1

     

    use it only to boot from it using DVD or USB flash drive and check if you are able to enter Repair PC-troubleshoot-advanced options-UEFI firmware

     

    by the way BIOS normally is accessible even without any OS or HDD.

    I'm not an Acer employee.
  • MsVic
    MsVic Member Posts: 12 New User

    ok I will try it again but that UEFl Bios will not let me get to the regular BIOS, it is a shell that is sitting on top of the partation drive...or something is stopping me from getting in to open it up tp resset the BIOS to UEFl to use the recovery disk.........!!

  • MsVic
    MsVic Member Posts: 12 New User

    I am still getting a error message  NO Operating system found....will take it to some one tomorrow thank for your help...!!!!! Now I am getting the rotating / with CLIENT MAC ADDR: *** GUID: E0***

     

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