b286hk only in low resolution can't update driver

wmartin573
wmartin573 Member Posts: 3 New User

I just bought a B286HK monitor.  My PC uses an AMD chip with Windows 8.1 and has HDMI.  Monitor only in 1920*1080 resolution.   Tried updating Drivers but Windows thinks the Generic PnP monitor driver dated 6/21/2006 and won't update it. Driver software from ACER can't be activated.

 

Anyone have any suggestions?

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    wmartin573,

     

    By not activated, is it giving you a signed drivers error? We have an article how to work around that here if you need to look it over.

     

    Which AMD chip are you using?

  • wmartin573
    wmartin573 Member Posts: 3 New User

    Dear Justin

     

    Thanks for getting back to me.  The problem turned out to be that my Graphics Card wasn't able to handle this wonderful 4K monitor.  Acer chat support was able to clarify this for me. Will do an upgrade of the PC and move forward.  Thanks

     

    Will