Acer R7 572 - Does not turn on - Blue light come and go when power button pressed. HELP

netuser2
netuser2 Member Posts: 3 New User
in 2014 Archives

Hi,

 

I have exactly same issue as mentionned in this post : http://community.acer.com/t5/S-and-R-Series/Acer-Aspire-R7-571-Black-Screen-while-power-light-on-amp-Low/td-p/211431

 

But beside resetting 5 sec and 20 sec it does not help and laptop is not turning on.  When I press the power button the blue light come for like 5 sec and i hear nothing and keybord or screen does not turn on and then light turn off.  The blue light of charging is also hsowinign when i plug in to power source.

 

The laptop when i turned off yesterday was working perfectly fine, I just tryied to turn it on today and no response.  What has just happend ?  My wararnty expired 5 motnhs ago, this is not very good I paid 1200 dollars for this.

 

 

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    netuser2,

     

    If you have tried all the truobleshooting steps in that thread I would like to see if there might be something I can do for you, would you please PM (private message) me the following information?

     

    SNID or serial number
    Contact name
    Contact number
    Email address
    Shipping address
    Purchase date
    Symptoms

  • netuser2
    netuser2 Member Posts: 3 New User

    Thanks Justin , I sent you all information required through PM.

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    netuser2,

     

    Message received, thanks.

  • Diegobo
    Diegobo Member Posts: 4 New User

    I have exactly the same problem you are describing here, would you mind telling me what was the solution you found please?

  • Diegobo
    Diegobo Member Posts: 4 New User

    Greetings

    Im having the same problem here,  my guarantee expired 2 moths ago, now acer wants to charge me 390 to take a look at it.

    let me know what happened in your case, was is the motherboard? did you find a solution?

     

    [inappropriate content removed]

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    Diegobo,

     

    It looks like the motherboard was replaced for the other user. If you want to send me a private message with your information we can see what sort of options we might have available for you.

     

    SNID or serial number
    Contact name
    Contact number
    Email address
    Shipping address
    Purchase date
    Symptoms

  • Diegobo
    Diegobo Member Posts: 4 New User

    thank you for your reply, I will send you the information as a message

  • netuser2
    netuser2 Member Posts: 3 New User

    THe Mother board was repalced.  And I am so hapy about Acer service, they did it even though it was couple of month out of Warranty Period.

     

    Thanks again Acer for your super support Smiley Happy

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    netuser2,

     

    Glad we could help you out and it is working for you again.

  • Diegobo
    Diegobo Member Posts: 4 New User

    same here, my computer got repaired by Acer, it was the motherboard as well, Im very happy with the support team of the company

     

    thanks

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