I have forgotten my password but use a PIN to log in. Is there a way to find my PW?

jaymark
jaymark Member Posts: 3 New User

I have forgotten my password but use a PIN to log in.  Is there any way to discover what my password is or to just reset it?

 

Thanks,

 

Jay

 

Answers

  • GuruAid-CS
    GuruAid-CS Member Posts: 467 Mr. Fixit WiFi Icon

    As you have forgotten your Windows password, you need to reset it by following the instructions mentioned on the link below:
    http://windows.microsoft.com/en-us/windows/what-do-forget-windows-password#1TC=windows-8

     

    Hope this will help you.

  • jaymark
    jaymark Member Posts: 3 New User

    Thanks for the suggestion, but this doesn't work for me because Microsoft requires me to provide my MS account that the PW is associated with, and I have tried all the account names I have, and their passwords, but none of them work.  I need to know how Acer stores my password and PIN so I can change it inside the machine, as opposed to going through Microsoft.  

  • GuruAid-CS
    GuruAid-CS Member Posts: 467 Mr. Fixit WiFi Icon

    Acer does not store user profile passwords. Still, to check if there is any other workaround possible, you are advised to contact Acer support through the link below:
    http://us.acer.com/ac/en/US/content/service

     

    Hope this will help you.