Install Failed! Touch Module Driver

ejsheffield
ejsheffield Member Posts: 7 New User

I have a W500P that the touch screen does not work...everything else works great. I ordered the disks and did a fresh reinstall...didnt help..I have down loaded every possible driver for the touch screen from acers site and others...I continue to get the same message when I try to install driver...Install Failed! Touch Module Driver.....i have updated everything..monitor and all..whats up????

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    ejsheffield,

     

    Performing a fresh install from the discs should have allowed the touch screen to work, did it not work even after that? Was it tested before any Windows updates were performed?

  • ejsheffield
    ejsheffield Member Posts: 7 New User

    I have attempted the fresh install twice. by the way..the disks that I rcvd from acer are also not labeled properly...when it asks for disk 1 you have to insert installation disk..when it asks for disk 2 you have to use disk one and for disk 3 you have to use disk 2..FYI...I have tried it before and after update to no avail. I realy like the product but I am concerned about the drivers and support. If you have another solution please advise. I am currently trying a windows 10 install and maybe that will correct it.

    Thanks

    EJ

  • billsey
    billsey ACE Posts: 34,219 Trailblazer

    Could it be a failed digitizer? Any software changes aren't going to affect a hardware issue.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • ejsheffield
    ejsheffield Member Posts: 7 New User

    Great question but how am I to know if that is my situation. Is there a way to test it to confirm that the digitizer is good or bad.

    Thank you

    Eric

  • ejsheffield
    ejsheffield Member Posts: 7 New User

    I have noticed other people having the same problems and then when they change OS or do a fresh install the unit works properly. I never had any issues until I did a fresh install due to security precautions. Then when it came up the touch was not working.

     

    Thanks

    Eric