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How to package monitor when sending off for repair

Dear members of this forum,

I have today arranged for my monitor to be sent off to an Acer repair centre in Telford after I found the display had some issues - namely a noticeable white blotch on the screen and dark edges). I have the 21.5" model of this monitor - for some reason Amazon removed my version.

Unfortunately I no longer have the boxes that the monitor came in so I wanted to ask you how I should go about packaging the item to ensure it is delivered safely without any damage whatsoever. Could somebody also please confirm whether I need to send off all the cables it came with as well? I had no use for the VGA cable, so I do not know where it is. HDMI cables were not provided.

Would it be okay to send off only the 1. Monitor and 2.Power Cable?

It would be very helpful if you guys could give me dimensions of the box the monitor came in. Also, any advice as to where I could get the cardboard boxes and bubble wrap too.

Thank you for your time, I look forward to your replies.

Accepted answers

All comments

Sharanji

Here's the weblink with information to package the product to ship it in for repairs.

http://acer.custhelp.com/app/answers/detail/a_id/32900/kw/repair/related/1

You do not need to use the orginal box, you may use a plain box.

You do not need send the vidoe cables. You may send the power cord if the monitor has power issues so that it would be replaced if defective.

Click the Kudos to say “Thanks” for helping! select "Accept Solution" if your issue is resovled.

FatPo

Thank you for your post, Sharanji, that webpage was very helpful.

Unfortunately however, I do not have the box that the monitor came so I tried to go to shops such as Homebase, BnQ and similar shops in my area to purchase an appropriate box to ship the monitor in but unfortunately I could not find anything. I tried to look online but the majority seem to only sell in bulk. I did however, manage to get my hands on good-quality bubble-wrap.

I wanted to ask if it is possible to request Acer or the repair centre for a box to post the device - I would not mind paying for this. Lastly, may I also ask how long the UPS delivery note is valid for? I was given a prepaid one on the 28th.