Logging a complaint

acantonia
acantonia Member Posts: 2 New User

I 've purchased an Acer Iconia Tab 8 from Greece in December 2015. One month later it stopped working. It wasn't possible to be turned on or to be charged. The service in Athens send me a new charger. One month later it stopped working, I send it again in service and they change an important card (don't remember). One month later same story. Today I send it for service and it is the 5th time. In particular, I was never able to use it without problems. It seem working sometimes but soon it turns off and don't turn on again. It may be able to be turned on after 20-30 hours but I didn't spend my money to partially enjoy a tablet. I demand from the official Acer Community to further communicate with the greek service center in order to fully fix the problem or replace the faulty device. I can give SNID and repair codes or anything in personal messages. I cannot stand to send the tablet for 6th time. Please help!

Answers

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Hi acantonia,

     

    I'm sorry to hear that you're having issues with your tablet and that we've been unsuccessful at resolving those issues so far. While I can surely try and help get your issue and information infront of the right people, the Acer Community may not be the best escalation path. If you'll send me a private message with the information requested below, I'll gladly forward it and let you know when that's done. I'd also suggestion continuing discussion with your local Acer support team to get this resolved.

     

    Send me a PM with:

     

    Name:

    Email:

    Phone:

    Serial Number:

     

    Thanks,
    Cory

  • acantonia
    acantonia Member Posts: 2 New User
    I would like to acknowledge the successful outcome of the aforementioned problem. The support team has been very helpful as they identified the cause of the malfunction and they announced me the replacement of my device. I don't know the contribution of Acer community to this but since I posted my complaint everything solved. Thank you!
  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Excellent. Thanks for taking the time to share with us. I'm sorry we put you in a position that caused you frustration but I hope you're back to enjoying your PC and we might see you around the Community under better circumstances.


    Good Luck,

    Cory