Acer Iconia W4 restore to factory state

spyder_best9
spyder_best9 Member Posts: 3 New User

I bought a used Acer Iconia W4-820 32 Gb.

I have the following issues with it: the cameras, sensors are not working, there is no Acer software installed, no Office. Everything else works fine.

The Windows version installed on it is: Windows 8.1 Enterprise N.

How can I restore it to factory state?

Answers

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    You need to download the drivers  from the support page. Do you have the v1.15 drivers ?

  • spyder_best9
    spyder_best9 Member Posts: 3 New User

    Yes, I have them. What should I do next?

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    Extract and run. Just double click on the .zip file and it should oppen. Extract to a directory and run.

  • spyder_best9
    spyder_best9 Member Posts: 3 New User
    I installed those drivers. Still doesn't work. Anyway, what I want is to return the tablet's software to it's factory state.
  • billsey
    billsey ACE Posts: 35,029 Trailblazer

    To retore everything to the factory state you need the recovery discs. They are available from the Acer Store.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • upsfeup
    upsfeup Member Posts: 1 New User

    Is it possible to have some proper documentation on this?

     

    What Acer Store? Where to get the files? 

  • Official
    Official Member Posts: 1 New User

    i want to know if there is a reset button on a acer 2014/02/18A