Trying to recover to factory settings my Acer Aspire d257

margon
margon Member Posts: 4 New User

Hi,

I have done so several times now.

The last time though and this one I had problems.

Previous time I tried to recover from usb stick (I prepared one immediately after opening the package of newly obtained netbook) and when I had to choose language for to see the recovery instructions it would not proceed further.

I left the netbook aside and had to pursue other emergencies.

After a couple of months I tried again and it recovered alright, was surfing and everything was OK.

Today while I was surfing, the android would not open.

This is a very common procedure to loose the android when surfing and recovering it through windows, then again use it alright.

This time when I tried to do so, all the system collapsed.

I open the netbook and see:

 

"Intel UNDI, PXE-2.1 (build 083)

Copyright (C) 1997-2000 Intel Corporation

This product is covered by one or more of the following patents:

US5, 307, 459, US5, 434, 872, US5, 732, 094, US6, 570, 884, US6, 115, 776 and US6, 327, 625

Realtek PCIe FE Family Controller Series v1.24 (10/07/10)

PXE-E61: Media test failure, check cable

PXE-MOF: Exiting PXE ROM.

No bootable device -- insert boot disk and press any key."

 

I shut down, open again pressing Alt and F10 and see same as above.

I insert recovery usb stick when netbook is shut down and re-open pressing F12, I choose the usb option and it enters the recovery management.

I see the language option, I choose english, it says continue I press it, it asks Is English your selection of UI language, I say OK, (this far is where it went prtevious time) and it gives the four options (factory defaults, retain user data, completely restore computer to factory defaults -that is erasing hidden partition and not being able to restore any more from hard disk- and exit), only that the last one is the functioning link -that is exit- and all others cannot be clicked.

Luckily I had prepared a second usb recovery stick.

I insert this one when netbook is shut down, re-open with F12, and when seeing the 4 options I can choose also the other 2. (factory settings and factory settings completely)
I press factory settings (the first one) as I never used up to now the erasing hidden partition option.
It says 1. 2. 3. 4. 5. instructions (this option is required if a virus infected etc etc, plug in your AC cord etc etc) and when I press Next it takes quite a time to react and then it says:
Hard Drive Name: WDC etc etc ATA Device
Parition Label: (blank)
Parition Size: GB (just that)
I press next and it says this action will erase etc etc and it shows start of operation but then it says "There is insufficient space on the disk for the temporary files required for the operation". This is the first time ever I see it.
If I press OK it starts all over again same show infinitely.

That is, I cannot recover through hard disk neither through usb stick.
I tried the drivers and applications usb recovery stick it just leads to above text (Intel etc etc).
I believe I can try the last resort to completely erase the hidden partition but I do not wish to do so.

I believe that all failures of android and of windows so far in my netbook are due to some hacking attacks.

So, that's that, I'd be grateful for any advise.

 

 

Answers

  • margon
    margon Member Posts: 4 New User

    Hello,

    yesterday I posted this message here and got congratulations from admin as I obtained a new rank.

    Today I do not see my message any more.

     

    Here is the message:

     

    Hi,

    I have done so several times now (recovering to defaults through hard disk and through usb stick).

    The last time though and this one I had problems.

    Previous time I tried to recover from usb stick (I prepared one immediately after opening the package of newly obtained netbook) and when I had to choose language for to see the recovery instructions it would not proceed further.

    I left the netbook aside and had to pursue other emergencies.

    After a couple of months I tried again and it recovered alright, was surfing and everything was OK.

    Today while I was surfing, the android would not open.

    (This one was a very common procedure to loose the android when surfing and recovering it through windows, then again use it alright.)

    This time though, when I tried to do so, all the system collapsed.

    I now open the netbook and see a black screen with:

     

    Intel UNDI, PXE-2.1 (build 083)

    Copyright (C) 1997-2000 Intel Corporation

    This product is covered by one or more of the following patents:

    US5, 307, 459, US5, 434, 872, US5, 732, 094, US6, 570, 884, US6, 115, 776 and US6, 327, 625

    Realtek PCIe FE Family Controller Series v1.24 (10/07/10)

    PXE-E61: Media test failure, check cable

    PXE-MOF: Exiting PXE ROM.

    No bootable device -- insert boot disk and press any key.

     

    I shut down, open again and press Alt and F10 and see same as above.

    I insert recovery usb stick when netbook is shut down and re-open pressing F12, I choose the usb option and it enters the recovery management.

    I see the language option, I choose english, it says continue I press it, it asks Is English your selection of UI language, I say OK, (this far is where it went prtevious time) and it gives the four options (factory defaults, retain user data, completely restore computer to factory defaults -that is erasing hidden partition and not being able to restore any more from hard disk- and exit), only that the last one is the functioning link -that is exit- and all others cannot be clicked.

    Luckily I had prepared a second usb recovery stick.

    I insert this one when netbook is shut down, re-open with F12, and when seeing the 4 options I can choose also the other 2. (factory settings and factory settings completely)
    I press factory settings (the first one) as I never used up to now the erasing hidden partition option.
    It says 1. 2. 3. 4. 5. instructions (this option is required if a virus infected etc etc, plug in your AC cord etc etc) and when I press Next it takes quite a time to react and then it says:
    Hard Drive Name: WDC etc etc ATA Device
    Parition Label: (blank)
    Parition Size: GB (just that)
    I press next and it says this action will erase etc etc and it shows start of operation but then it says "There is insufficient space on the disk for the temporary files required for the operation."
    If I press OK it starts all over again same show infinitely.

    That is, I cannot recover through hard disk neither through usb stick.
    I tried the drivers and applications usb recovery stick it just leads to above text (Intel etc etc).
    I believe I can try the last resort to completely erase the hidden partition but I do not wish to do so.

    I believe that all failures of android and of windows so far in my netbook are due to some hacking attacks.

    So, that's that, I'd be grateful for any advise.

     

     

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    margon,

     

    could you provide the part number of your netbook please, to help narrow this down? I think you might have the Dual OS model that has Android and Windows 7 Starter, I just want to make sure I'm on the same page. It almost sounds like the hard drive might be going bad in the unit, do you have another hard drive to test and load for it with the recovery media you have?

  • margon
    margon Member Posts: 4 New User

    It's the model with the windows 7 starter and the android 2.3.1 alright.

    Have not the netbook handy right now to provide any additional info.

    I will not have it repaired in any service anywhere.  If this cannot be done by me, neither will it recover again as before on its own, I'll find another way to work (it's primary use is for to earn some money online).

    I can access bios, by the way.

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    margon,

     

    No problem, when you get the time go ahead and provide the part number so I can track it down in the list of units we have for this series.

  • margon
    margon Member Posts: 4 New User

    Hi,

    I left aside my netbook up to now and I thought to give it a try again.

     

    Edited to remove personal information for privacy.

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    margon,

     

    The part number of the system will be the first ten characters of the serial number, if you can provide it. The number you provided me (SNID) did not pull any information up.