Can't permanently delete emails from my Acer Iconia tablet

susanb
susanb Member Posts: 4 New User
in 2015 Archives

Following a recent update (that placed coloured boxes beside each email subject line ) I find that when I delete old emails, they go to Trash as usual -- but when I delete them from Trash, they recycle themselves into my Inbox. I now have more than 130 unwanted emails that I can't get rid of. Ideas?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    email or gmail application?

    your tablet model?

    I'm not an Acer employee.
  • susanb
    susanb Member Posts: 4 New User

    email, and it's an Acer Iconia A1-830. Thanks!

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Strange issue.

     

    can you try to delete your account from the email application and re-enter your credentials?

    then try to delete a single email from the trash box and check if it goes to inbox again.

     

    you can also try a third party email application like K9 mail and check if it works or it's some email server settings conflict:

    https://play.google.com/store/apps/details?id=com.fsck.k9

    I'm not an Acer employee.
  • susanb
    susanb Member Posts: 4 New User

    I thought it was pretty strange, myself. I can try that -- but the added problem is that if I delete emails from trash a few at a time, they appear to stay deleted -- until I do the last few, whe the whole lot re-appears in my Inbox. I'm no techie, but I wonder if another clue is that, when I put a few emails into Trash, and then delete them, the little 'loading' icon just goes circling on and on -- even when all Trash emails apparently have been emptied. 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    it looks like a sync issue between email client and server, in my opinion the K9 mail client is worth a try to narrow the issue.

    I'm not an Acer employee.

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