Switch 10 shutdown and use problem

l3mpz
l3mpz Member Posts: 4 New User
in 2015 Archives

Hello

I have a Acer Switch 10 tablet and for a while it has been having issues

When browser (chrome or opera) is open it would at some point become unresponsive

With that the W8.1 would become half-unresponsive aswell

Some features work other not (can not open Task Manager and other Windows programs, but at the same time can open VLC and watch a movie, explorer opens aswell)

When i try to restart then it wont work (hard shutdown only)

 

Wanted to use the recovery utility and reinstall, but it will not open

Best Answer

  • l3mpz
    l3mpz Member Posts: 4 New User
    Answer ✓

    The motherboard was broken

Answers

  • billsey
    billsey ACE Posts: 34,276 Trailblazer

    Sounds pretty virus-ish to me, especially with applications like Task Manager not opening. See if you can run Malwarebytes Anti-Malware (get the free version and don't allow it to select the premium trial) and have it scan.

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  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    It should come with Windows Defender and you can download/install Microsoft's EMET. Make sure both are up to date then have them scan the system. That is what I am using on the Switch 12.

  • l3mpz
    l3mpz Member Posts: 4 New User

    Malwarebytes Anti-Malware gave no results

  • hgmartin9
    hgmartin9 Member Posts: 132 Enthusiast WiFi Icon

    Does the same problem exist using ie browser only?

  • billsey
    billsey ACE Posts: 34,276 Trailblazer

    OK, so we can be pretty confident that it's not a virus. Check with Task Manager to see if the unresponsive browsers can be shut down. It might be a browser addon that's causing the problems, so after closing the browsers and verifying they are actually closed try opening one in a mode where it doesn't load addons and see how that works. If everything works with that mode, remove all addons and put them back one at a time to see which is causing the problem. I don't use either Chrome or Safari (my primary browser is Firefox, secondary IE) so can't help with starting them without the addons.

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  • l3mpz
    l3mpz Member Posts: 4 New User

    Kinda hard to do that

    When the problem starts, then i can not open Task manager or shut down the tablet (nothing happens, only hard shutdown works)

    But can open a new folder and some programs work fine (like VLC)

    First time seeing something like this

    Windows is half responsive

     

    And lately it dosent even need to be a browser to make it go nuts

    Just using it for a while will make it go nuts

     

    Can't launch Acers eRecovery software either

    Tryed the Win 8 OS reset function but that didn't solve the problem either

  • l3mpz
    l3mpz Member Posts: 4 New User
    Answer ✓

    The motherboard was broken

  • billsey
    billsey ACE Posts: 34,276 Trailblazer

    Well, that certainly explains why the symptoms were so weird... It wasn't the software, so it could be as illogical as it wanted. Smiley Happy

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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