The entered serial number 'XXXXXXXXXXXXXXXXXXXXXX' doesn't exist in our database

Eralyax
Eralyax Member Posts: 1 New User

Hi, I've big problem with my Acer Aspire 5742G bought 1 month ago, indeed when I try to ask a question on this page http://acer.custhelp.com/app/pre_ask_launch or when I try to acces to any Acer service, when they ask me the serial number it is always considered as invalid.

 

So now if I want to use the warrantly or access to the reimbursement offer for Windows 8 installation I can't.

 

I type the number very carefully, try to use the auto detection device but the result is always the same.

 

"The entered serial number 'XXXXXXXXXXXXXXXXXXXXXX' doesn't exist in our database"

 

So please, can you help me ? Smiley Happy

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    That is not a valid serial number ...  I'm unaware of any that we shipped with all X for the alpha numerics.

     

    Provide the SN or SNID for me and I'll check it.

     

     

  • drsaaz
    drsaaz Member Posts: 6 New User

    Hi, I am also having the same problem. I've purchased Acer Aspire V3-471 two weeks back. Now whenever i try  to contact support and enter my S/N ************, it says that it cannot validate my serial number. Please sortout this issue. Thanks.

     

    [edited for privacy]

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    drsaaz,

     

    What site are you using?

     

    The SN that you provide does not show up in any of the systems that I am using as a valid serial number.

  • drsaaz
    drsaaz Member Posts: 6 New User

    Well i cannot understand howcome a notebook manufactured by your company having a valid serial number doesnt showup in your system...Smiley Frustrated

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Where did you purchase the system?

     

     

  • drsaaz
    drsaaz Member Posts: 6 New User

    I've purchased it from EXTRA STORE in Taif, Saudi Arabia.

  • drsaaz
    drsaaz Member Posts: 6 New User

    Ok. Just help me out with the technical issue. In device manager, there's a yellow exclamation mark on WAN Miniport (Network Monitor) # 2. I've searched for the driver but couldn't find it. And secondly my Wifi keeps disconnecting after a couple of minutes. Can you guide me how to resolve this issue?

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    The crux of the issue is that the unit does not support the Windows 8 upgrade, nor do we have drivers for Windows 8 for this system.

    This is viewable on our Windows 8 Upgrade Offer page:

    http://us.acer.com/ac/en/US/content/windows-upgrade-offer

     

    I would suggest recovering the system to factory defaults to correct your hardware driver issue OR using eRecovery to restore drivers and applications.

     

    How do I restore my computer using the eRecovery Management program?

     

    How do I restore my computer using the eRecovery Management program outside of Windows?

     

    Using eRecovery to restore drivers and applications

  • drsaaz
    drsaaz Member Posts: 6 New User

    Well the fact is that this unit has factory installed windows 8 64-Bit single language. Its not been upgraded by anyone including myself. The barcode sticker has specifications which clearly shows that OS is Windows 8. If you need i can email you the pic of the barcode!!!

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    I'm confused now ... 


    drsaaz wrote:

    So now if I want to use the warrantly or access to the reimbursement offer for Windows 8 installation I can't.


    Would not the reimbursement installation offer only apply to a system that was upgraded to Windows 8 rather than one that shipped with Windows 8?

     

    As for the serial number, the site you are attempting to use is a United States site.  Not having shipped that particular part number in that region, it is unrecognized.  You will need to refer to the local service and support site for your location.

This discussion has been closed.