Switch 10 (64Gb, 1920x1200) - BSOD in standby (sleep) mode

f3flight
f3flight Member Posts: 13 New User

Hi folks,

 

I have a stable problem with my new Acer Switch 10, 64Gb model with 1920x1200 screen - if I let it go into standby mode (sleep mode) I have about 50/50 chance to find it rebooted when I get back to it - at some point during sleep it falls into a "your computer has ran into a problem and needs to restart". This was from day 1 of usage - I have encountered this already 10 times, therefore I have decided to ALWAYS turn the tablet off completely via shutdown. This is not very convenient. I have checked minidump files with BlueScreenView - error is always the same, check attached screenshots

bsod1.png

bsod2.png

Should I send it to service? WIndows is preinstalled, all updates including BIOS are installed.

Minidumps can be downloaded here - https://drive.google.com/folderview?id=0B7Gf-eniqaBzdlBwa0pWeDhSNWc&usp=drive_web

Best Answer

  • f3flight
    f3flight Member Posts: 13 New User
    Answer ✓

    After I have sent my crashdumps to VirtualBox bugtracker I was pointed to a wireless driver for Realtek which seemed to cause the problem. Unfortunately the installed version was the latest provided on acer.com in Support area - v3007.2. I had to search for a newer version of this driver and managed to find one on HP support website. Extra info can be found here - https://www.virtualbox.org/ticket/13902

    The newer driver (v.3007.6) for Realtek RTL8723BS WiFi SDIO Adapter can be downloaded here - http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=ru&lc=ru&dlc=ru&softwareitem=ob-140101-1

    Besides fixing my problem it also fixes aother one when sometimes wifi connection becomes limited and no networks are visible anymore until reboot (or sometimes flight mode helped). I recommend all Switch 10 users to update their drivers. It's a shame Acer does not provide updated drivers on the official website.

     

    Problem solved.

Answers

  • billsey
    billsey ACE Posts: 34,101 Trailblazer

    It is certainly possible that it is a driver failure, but unlikely or else we would have had a lot more threads about it. I would contact Acer for a warranty repair and see what they find.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • f3flight
    f3flight Member Posts: 13 New User

    Sent to service over a month ago, still waiting... But I will post an update when/if I get a repaired/new device =)

  • f3flight
    f3flight Member Posts: 13 New User

    So, I have finally received the device from service, after 1.5 months. They have changed the motherboard (a usual thing).

     

    But the issue is still here. Same BSODs during sleep.

     

    I wonder if VirtualBox may cause these - I use it to run a Linux VM for testing/study.

     

    I will wait for another BSOD, then remove VirtualBox and use the tablet without it for a few days to see if the issue goes away.

  • f3flight
    f3flight Member Posts: 13 New User
    Answer ✓

    After I have sent my crashdumps to VirtualBox bugtracker I was pointed to a wireless driver for Realtek which seemed to cause the problem. Unfortunately the installed version was the latest provided on acer.com in Support area - v3007.2. I had to search for a newer version of this driver and managed to find one on HP support website. Extra info can be found here - https://www.virtualbox.org/ticket/13902

    The newer driver (v.3007.6) for Realtek RTL8723BS WiFi SDIO Adapter can be downloaded here - http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=ru&lc=ru&dlc=ru&softwareitem=ob-140101-1

    Besides fixing my problem it also fixes aother one when sometimes wifi connection becomes limited and no networks are visible anymore until reboot (or sometimes flight mode helped). I recommend all Switch 10 users to update their drivers. It's a shame Acer does not provide updated drivers on the official website.

     

    Problem solved.