Acer Aspire Switch 10 does not charge battery, no LED lights on

Claudie
Claudie Member Posts: 3 New User
in 2015 Archives

Hello everyone,

 

Just bought a new Acer Aspire Switch 10. After using it for one day it just should down due to low battery. I plugged the charger in but no LED indicates charging.

I ve tried the power button and Volume up and down together. The message, Battery Critically Low, appears and then screen s black again

 

What can I do

HELP 

Answers

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    First I would use a DVM to verify that the power supply is acually supplying power. You are using the Acer 18W 12V power supply ?

  • Claudie
    Claudie Member Posts: 3 New User

    im using  the model SW5-012-15MT and sorry but what is a DVM

     

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Digital Volt Meter, something techies are likely to have. It essentially tests to see if your power supply is putting out power. When you are not charging the most common failure is in the power supply. More rarely the problem is in the charging circuit in the tablet, or the connector on the tablet motherboard. Since your LED doesn't light I'm leaning toward the supply itself being the problem. I can't remember, does the Switch come with a supply that has a separate cord that connects it to the wall, or does the supply plug directly into the wall? If the former verify that the cord is fully seated into the supply...

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Claudie
    Claudie Member Posts: 3 New User

    Ys the problem was with the cord. I changed the to the other cord and got a Red LED light now. So will check in a fw hours wether or not it has been charged. Thanks for the tip

     

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Great! Glad it was simple... Smiley Happy

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    Some things are very difficult to check (plug is too small to just stick a finger in) and I've gotten so it is difficult to think without a DVM, particularly if the device is unresponsive.

     

    It helps that one of the frequent freebies at Harbor Freight is a decent little DVM. Everyone should have one in this modern world if just to test batteries IMNSHO.

     

    There are also a number of software tools (BatteryInfoView, InSSIDer, MSINFO32, DISKMGMT, Microsoft Sensor Diagnostics,...) that can really help with troubleshooting. I don't leave home without it.

     

    (and we have not gotten into what can be diagnosed in a car if you have a smart phone)

     

    These are the good old days.

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