Win7 & T272HL - No Pen and touch available for this display.

Archilea
Archilea Member Posts: 6 New User
in 2014 Archives

When I hooked up my brand new T272HL display this morning on my Windows 7 Enterprise 64-bit laptop, the touchscreen is recognized on the second monitor, a Dell 24" non-touch model.  This same thing occurred when I hooked up an Acer T232 touchscreen as well.

 

I opened up the "Pen and Touch" settings, and clicked on the setup button. Screens turn white, and I press Enter until the text is on the Acer T272HL monitor. I tap the touchscreen and ... nothing. Tap it again, and the setup screens go away, but the touchscreen events still register on the Dell monitor, not the Acer. Note that this *worked* on the Acer T232 monitor.

 

The Acer T272HL is selected in the configuration combo box, but right below it it says "No Pen or Touch Available for this Display". The monitor shows up as "Generic PnP Monitor" in Device Manager. What gives?

 

I went to the Acer website to get a driver for the monitor, and after downloading it and unpacking it, the only two files are .HCKX files - Which are Windows 8 Hardware Compatibility submission files! I don't think these were intended to be posted as downloadable drivers on Acer's support page...

Best Answer

  • Archilea
    Archilea Member Posts: 6 New User
    Answer ✓

    Thanks, Tommy.

     

    To bring some closure to this thread, I tried something "Off the wall" on my notebook and it actually worked.

     

    Suspecting that maybe the nVidia Control Panel and the Windows 7 multimonitor apps were competing somehow, I opened up the nVidia Control Panel and changed the positioning of the the two external monitors (Swapping them left to right). Then I swapped them back to where they were previously. My notebook monitor is disabled.

     

    After applying the "Changes" (No actual changes were made, mind you), the Acer T272HL now shows "Pen and Touch Available" on the "Tablet PC Settings" dialog in Windows 7 control panel. I could properly select the Acer T272HL monitor for touch events, and it all seems to work as expected.

     

     

Answers

  • Archilea
    Archilea Member Posts: 6 New User

    Bump...

     

    Can anyone from Acer comment on either of the issues in the original post:

     

    1. Windows 7 "Tablet PC Settings" control panel applet is unable to set the T272HL as the touchscreen.

     

    2. The drivers posted on http://us.acer.com/ac/en/US/content/drivers are not usable. They contain the HCTX driver submission files that are turned in to Microsoft for Certification, not user-installable drivers.

     

    Thanks.

     

  • Archilea
    Archilea Member Posts: 6 New User

    I should add that I am evaluating this monitor as the monitor that we ship with our system in large quantity. If someone from Acer can get back with me asap I would appreciate it, otherwise I will have to source an alternate touchscreen monitor.

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Thank you for reporting the driver is NOT a driver.

     

    I'm hopeful that we can get this corrected quickly.

  • Archilea
    Archilea Member Posts: 6 New User

    Thanks, Tommy. I see that the .HCKX files are no longer there, hopefully the drivers will go up shortly.

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Looks like the files are now uploaded.

  • Archilea
    Archilea Member Posts: 6 New User

    Well Played, Acer!

     

    The driver no longer lists Windows 7 as an option, and will not install under it.    Smiley Sad

     

    Tommy, are you able to find out if there is a Windows 7 version coming?

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    /facepalm

     

    I'll make the request.

  • Archilea
    Archilea Member Posts: 6 New User
    Answer ✓

    Thanks, Tommy.

     

    To bring some closure to this thread, I tried something "Off the wall" on my notebook and it actually worked.

     

    Suspecting that maybe the nVidia Control Panel and the Windows 7 multimonitor apps were competing somehow, I opened up the nVidia Control Panel and changed the positioning of the the two external monitors (Swapping them left to right). Then I swapped them back to where they were previously. My notebook monitor is disabled.

     

    After applying the "Changes" (No actual changes were made, mind you), the Acer T272HL now shows "Pen and Touch Available" on the "Tablet PC Settings" dialog in Windows 7 control panel. I could properly select the Acer T272HL monitor for touch events, and it all seems to work as expected.

     

     

  • whateverMARY
    whateverMARY Member Posts: 2 New User

    GEEZ ACER !

    YOU SHOULD KNOW THIS

    for everyone specifically:

    i assume you have download what ACER calls "Monitor Drivers" from here: its really the T232HL.inf file

    http://support.acer.com/us/en/product/default.aspx?tab=1&modelId=4507

     

    UNzip the package - look for the T232HL.inf file (found it ?  - good)

     

    now in WIN 7 -- go into Control Panel > device manage > click the little triangle beside MONITORS

    it will probably say Generic PnP Monitor --

    -- IF you have more than 1 monitor (like me) then u may have multiples

    -- IF you DO have multiples then you have to determine which one IS the  ACER T232HL

    -- do this (for each Generic PnP Monitor) RIGHT click and choose Properties

    -- click on the DETAILS   >> TAB <<

    -- under Property use the pull down menu and choose HARWARE IDs

    -- IF you have chosen the correct (multiple ?) monitor it will say Hardware ID = MONITOR/ACR013A

    -- THAT is the correct monitor.... now.... on the same window go back to the DRIVER  >>TAB <<

    -- click the Update Driver >>BUTTON<< and CHOOSE BROWSE my computer for driver software

    -- on the new window that opens click BROWSE and go to the location you have downloaded the UNzipped folder package

    -- SOMETHING like this C:\Users\whateverMARY\Desktop\Monitor_Acer_1.0_W7x64W7x86W8x64W8x86_A\Monitor_Acer_1.0_W7x86x64_W8x86x64\T232HL_Driver

    -- YES -tick the box - include subfolders

    -- then click LET ME CHOOSE

    -- you should see the ACER T232HL

    -- and the WARNING this driver is NOT digitally signed (THANKS ACER ! geez)

    -- next..... there u go !

     

    whew

     

    TIP: DONT FORGET ya NEED to attach the USB 3 cable to your WINDOWs tower (PC)

           touch commands are sent over the USB cable NOT the monitor video cable (HDMI or DVI or VGA)

     

  • cmoliver
    cmoliver Member Posts: 3 New User

    Hello! 

     

    You seem VERY knowledgeable and helpful on this topic. I am having problems with calibration of my T232HL on Windows 8. It did not just plug and play. I see the Generic driver, but updating doesn't do anything. Do you think the driver you pointed to would work for Windows 8 as well?

     

    C.

  • SleepyCat
    SleepyCat Member Posts: 1 New User

    Hi folks,

     

    I do not seem to have any luck getting my ACER T232HL brand new monitor to respond to touch actions...

    I've got ACER's .inf "driver" in place following  whateverMARY's instructions, the USB cable is connected, so everything should work - but it doesn't :-( I'm running Win 7 professional, 64 bit.

     

    I happen to have a dual boot setup with Linux Mint Debian Edition v15 and I can see some touch features working in Linux out of the box... which tells me there's no hardware issue at work here. Only somehow Windows refuses to work at all, for misterious reasons. Could it possibly be that ACER's driver is just a fake?

     

    Trying to install MIcrosoft's touch pack fails miserably as well. It complains there is not a touch input device present which tells me that although the "driver" seems to be in place, the touch pack is not aware that it is. Googling around doesn't seem to return any solution. All in all, a quite frustrating and disapponting experience for me to date with this ACER monitor...

     

    I realize touch features are really meant for Win 8 and beyond, but I do not wish for now the full experience. Just some basic stuff like click and drag would suffice.

     

    Thank you for any help!

     

     

  • janidurres7
    janidurres7 Member Posts: 1 New User

    hello

    when can i download pen and touch
    i have already that program but i don't have the touch tab?

    THANK YOU!

  • alessandrosra
    alessandrosra Member Posts: 1 New User

    Editing my previous post: had the same problem but followed the instructions of whatever-Mary and then restarted the machine. Got the input detected but still not working - turns out the Tablet Input service was not running. I put it to run and problem solved.

     

    Working just fine now.

     

    Many thanks!

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