Acer tech support awful

where should I send my complaint?

About a month ago I sent my laptop(e15 series) becasue of the stupid touch pad, and two days after it came back, the touch pad was broken AGAIN.

So I contacted L2 support and they told me that when the laptop arrived, it was on CHINESE! What?!? I am not a Chinese, I am a Korean for god's sake and besides, only thing I did was to install a Korean language package, not change everything to Korean, or "Chineses".

I guess they lack basic foreign langauge knowledge. Anyway...they said after restoring the system to English, the touch pad started to work.

It's simply absurd that a change in language causes a problem in touch pad, and it's obvious Acer support doesn't want to admit their sucky problems.

Where should I complain to this? All they offered me for "compensation" for this awful problem was their default free tech support, but how the heck am I supposed to do college homework?!

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philetus

My wife and I both hate trackpads. They are old tech and a speed bottleneck.We both use this:http://www.kensington.com/us/us/4493/K72337US/orbit%E2%84%A2-trackball-with-scroll-ring#.VMWNj_7F8us

You have your pointer finger on the ball controlling the curser and your second finger on the scroll ring and it's fast and comfortable.When you're working at a desk at home and school you would probably love it.

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