Acer Laptop start up

Novice1
Novice1 Member Posts: 2 New User

Acer Laptop on start up shows logo and then goes and stays on a blank screen - Help !

Answers

  • alicepattinson
    alicepattinson Member Posts: 160 Troubleshooter

    Windows not installed properly. It just need to be re-formatted. Smiley Happy

  • Novice1
    Novice1 Member Posts: 2 New User

    Sorry, but I have no idea how to do that! Any help? The screen is comlpetely black, aprt from the mouse cursor.

  • Hi,

    You Need not reinstall windows, This happens if there was any windows updates recently,. Power on the computer & just keep hitting Alt+F10, Before you see the Acer Logo,. You Should get to Advanced Options, now Choose to Exit & Continue to Windows,. Cheers,.
  • EWCountry
    EWCountry Member Posts: 1 New User

    Starting up Aspire One Cloudbook 14...Windows sign-in screen shows a name and hotmail address. Then requests a PIN. Is this normal or has someone had this computer before I bought it from the store?

  • blake
    blake Member Posts: 16 Troubleshooter

    if the message is not yours take it back to the store where you bought it and they should be able to

    restore it. because they should not have sold you that until they restore it brand new. this is a policy

    that needs to be follow. because this could have been a store display model and they have to restore

    the machine before selling. just like if you bought from a another store it is the law. hope this helps.