iconia tab 10 a3-a20

paparooney
paparooney Member Posts: 5 New User

Bought one of these for christmas and when I powered it up it wont go do anything when it gets to welcome screen. Its new so should it be doing this?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    normally at the first boot, it will appear Acer logo and after a while the welcome screen for a google account.

    if you have already a google account, enter you username and password.

    if you don't have a google account, you can create one or discard it.

    I'm not an Acer employee.
  • paparooney
    paparooney Member Posts: 5 New User

    when I power it up it will only go to the welcome screen with pick a language on it but the screen wont allow me to go any further.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    not good, try to enter recovery and do a wipe/factory reset

     

    power off

    then press volume UP + power button

    when vibrate release power button

    the select recovery from the menu

    at the dead android press power button

    then select wipe data/factory reset

    at the end

    reboot and see if you can go further the welcome screen

     

    if not, you have a defective device, please contact your seller or Acer support service.

    I'm not an Acer employee.
  • paparooney
    paparooney Member Posts: 5 New User

    Ended up having to take it back. New one is going well