V5-573G Bluetooth Issues

TNTNTN
TNTNTN Member Posts: 7 New User
edited March 2023 in 2014 Archives

Hi all,

As of this morning my bluetooth disappeared on my Acer Aspire V5-573G. I bought a bluetooth headset which worked fine yesterday (using Bluesoleil software). When I go to PC settings, the bluetooth on/off slide is gone. How can I get my bluetooth to work again? I run Windows 8.1 and already tried to install the Atheros/Intel drivers via the official Acer website. 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Windows logo key + x
    click on Device manager

    click on View  tab

    select  Show hidden devices

    if Yellow exclamation mark is present
    double click on it
    choose "Details" tab
    from dropdown menu, select HardwareIDs
    click on the first value and copy/paste it here

    I'm not an Acer employee.
  • TNTNTN
    TNTNTN Member Posts: 7 New User

    Cheers for your response! Windows + X is not doing anything for me. I added a screenshot of all bluetooth devices that showed up in device manager (including hidden). Does this help you? 

     

    Naamloos.jpg

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Bluesoleil seems to work, since the BT icon is highlighted, by the way some IVT devices has a question mark.

    can you double click one of this and check if driver is working?

     

    please check also if BT service is working:

     

    windows key logo + r

    type

    services.msc

     

    then check if BT service is enabled (automatic start) and running, if not, double click it and start the service, then check if headphones works.

    I'm not an Acer employee.
  • TNTNTN
    TNTNTN Member Posts: 7 New User

    All IVT devices state that the: "device is working correctly" (should I also check if there are updates for these drivers?). The "Bluetooth Support Service" is turned off, but everytime I set it to automatic and click on start or run it seems to reset the settings after a while back to off. I just turned it on but sadly Bluesoleil still says that the bluetooth-service is unavailable.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Try to uninstall Bluesoleil, reboot and check BT service again.

    I'm not an Acer employee.
  • TNTNTN
    TNTNTN Member Posts: 7 New User

    Thank you for your patience with me. Uninstalled Bluesoleil and rebooted my laptop. The bluetooth slider now shows when I click "pc settings", should I reinstall Bluesoleil and see if it works?

     

    Edit: and bluetooth services is running even after the reboot.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Try to use headphones without installing Bluesoleil, maybe re-install the original Acer BT drivers from Acer support website:

    http://us.acer.com/ac/en/US/content/drivers/4843;-;Aspire%20V5-573G

    I'm not an Acer employee.
  • TNTNTN
    TNTNTN Member Posts: 7 New User

    Despite the bluetooth option being back, the pc settings screen now keeps freezing everytime I click on bluetooth. So it won't open. I already installed the latest driver as you suggested and rebooted my PC afterwards. 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Try to re-install Bluesoleil software, i'm not a fan of this software but worth a try.

     

    I'm not an Acer employee.
  • TNTNTN
    TNTNTN Member Posts: 7 New User

    Sadly Bluesoleil wont find my BT headset either Smiley Sad. 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Ok, maybe you can give a last try on restoring a previous configuration point (when the BT modul was working), if you have any.

     

    control panel/system/system protection/system restore

     

    if after restoring to a previous point, you still have the issue, i suspect some BT hardware failure.

    I'm not an Acer employee.
  • TNTNTN
    TNTNTN Member Posts: 7 New User

    I already tried that, but I did not have any restore points for that specific date. The weird thing is, is that the hardware was working but suddently stopped working the next day. Acer is driving my crazy with connectivity issues, I already had to purchase an USB Wi-Fi adapter because the built-in Wi-Fi is just a nightmare as the BT is now. Thanks for your help though, appreciate it!

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    You welcome. Smiley Very Happy

     

    Maybe not the best solution but:

    1) uninstall Bluesoleil

    2) uninstall Acer BT drivers

    3) on Device manager, right click on your BT device and select uninstall

    4) reboot

    5) let windows check for any suitable driver and see if this gives you any option to pair your headphones

    I'm not an Acer employee.

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