Iconia One 7 tablet tablet (1 mo old) stops charging at 1%. Checked and version is up to date. Help?

awacsgal
awacsgal Member Posts: 3 New User

Lost charge,plugged it in it says "charging" and stopped at 1%. Charger works fine with other devices. Tried other tips like power down and updates. Any other ideas? Am on vacation and want to take it out touring ????

Txs in advance!

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Have you tried to power off and connect charger still on power off?

     

    another thing to try is a factory reset, but this means loosing all your personal data, so you need to backup first.

     

    settings/backup&reset/factory data reset

    I'm not an Acer employee.
  • awacsgal
    awacsgal Member Posts: 3 New User
    Sigh...no luck. Guess I got a lemon Smiley Sad
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Are you using the original charger or another brand?

     

    if another brand, can you post the output voltage write on the charger specs?

     

    it's like : output : 1000mAh - 5V

    I'm not an Acer employee.
  • billsey
    billsey ACE Posts: 34,101 Trailblazer

    You might also check if the battery display value is correct. How long does it last when you unplug and use it? If it lasts several hours I wouldn't be too concerned about the 1% display. Smiley Happy

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • alicepattinson
    alicepattinson Member Posts: 160 Troubleshooter

    Try to reset it to factory default or replace it it still covered on its warranty period. Smiley Happy

  • awacsgal
    awacsgal Member Posts: 3 New User
    Yup.tried all of the above. At least it's still under warranty. I'm just perturbed that I can't use it while on vacation. Thanks to all!