Touchscreen T231H stops touch functionality after 1 min

Petjept
Petjept Member Posts: 2 New User

Since a few days the touchfunctionality stops working after about 1 min from startup.

Only replugging the usb will make ik work again for a short tim.

I also tried a different usb cable and even connected an other, but als Windows 7 PC with the same result.

 

What else to try?

I strongly believe it is a hardware failure in the monitor.

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    How long does the touch work after disconnecting and reconnecting the USB cable from the PC?

     

    Have you attempted to connect the USB cable to a different USB port on the PC?

  • Petjept
    Petjept Member Posts: 2 New User
    Asentioned after connecting USB the touch functionality lasts for about a minute. I tried different cables on different USB ports and even an other Windows 7 PC with the same result. I already sent the Monitor in to Acer Service.
  • remiglobal
    remiglobal Member Posts: 3 New User

    yeah. i had the same problem on win 7 toooooooo. already sent for service but the problem is still there. helppppp.

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    There's no other resolution that we would be able to offer on these forums.

     

    If touch is malfunctioning, it requires service.

This discussion has been closed.