Aspire Switch 10 keyboard problem

GJG
GJG Member Posts: 4 New User
in 2014 Archives

Hi. I am having problems with my brand new Acer Aspire Switch 10.

 

I have just unboxed it - it seems great - but unfortunately there is a problem with the keyboard. When I press 's' or 'g' I get 'gs', likewise 't' and '4', 'y' and 'w', '6' and '3', and most annoyingly 'v' and 'right arrow'. I am typing this message on an external keyboard!, which works fine.

 

Is there something I can do to try and fix the problem, or am I looking at a return Smiley Sad

 

 

Best Answer

  • GJG
    GJG Member Posts: 4 New User
    Answer ✓

     

    Keyboard on replacement works fine.

Answers

  • billsey
    billsey ACE Posts: 34,101 Trailblazer

    Which locale is your system setup for (us, uk, de, fr)? If you were getting just doubled keys it would be one thing, but it sound as if each keypress is giving you two different characters?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • GJG
    GJG Member Posts: 4 New User

     

    Set up for UK english.

     

    Yes, that's right, two different characters. I have since learnt that if i press one of the faulty keys *very* quickly, I get just the first character in the sequence. So, for example, if I want a 'g' that's great, but if I want an 's', it's not!

  • billsey
    billsey ACE Posts: 34,101 Trailblazer

    I can't come up with any scenario where that is caused by software glitches... I'm afraid it's time for a trip back to Acer. There's probably a short between sense lines in the keyboard. You could potetially verify by connecting a USB or bluetooth keyboard to see if it's something else, but it's not likely to show you anything that you can correct yourself. Smiley Sad

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    I would try to flash the keyboard with this update (i think it's already updated from factory but worth a try)

    IT'S ONLY FOR 

    SW5-011

     

    http://global-download.acer.com/GDFiles/Patch/Firmware/Firmware_Acer_D10_W81x86_A.zip?acerid=635379692373927904&Step1=NOTEBOOK&Step2=ASPIRE%20SWITCH%2010&Step3=ASPIRE%20SW5-011&OS=ALL&LC=en&BC=ACER&SC=PA_6

    I'm not an Acer employee.
  • GJG
    GJG Member Posts: 4 New User

     

    I would have tried flashing the keyboard as you suggested, by I returned it to the store this morning for a refund, and have ordered another for delivery tomorrow. I hope it works as my first impressions of the machine (keyboard aside) were positive. 

     

    Thanks for the advice

     

  • GJG
    GJG Member Posts: 4 New User
    Answer ✓

     

    Keyboard on replacement works fine.

  • billsey
    billsey ACE Posts: 34,101 Trailblazer

    Great! I expect there was a hardware problem with either the keyboard or the keyboard to tablet interface on that last one.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • oldsaltyone
    oldsaltyone Member Posts: 13 New User

    Had similar problem, check language settings, plus go to updates and install ALL. I am sure mine came right after a bios update.Good-luck, these are really cool machines when you get all the silly little bugs ironed out.

     

  • oldsaltyone
    oldsaltyone Member Posts: 13 New User

    Ooops, didnt see the solution tag.

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