Notebook battery

battery
battery Member Posts: 2 New User
edited March 2023 in 2014 Archives

My Acer Aspire has not been charging the battery for about two weeks, despite being plugged in. It's 1.5 years old. I am now down to 74% available. The pop-up window says, "Plugged in, not charging.". Anyone know if I caused the problem, or how to fix it?

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    It could be a problem with the AC adapter, or could be a problem with the battery or even the computer itself. 

     

    Does the computer work if you take the battery out and just charge it with the AC adapter? If so, the problem is most likely with the battery, and I would suggest you contact technical support to inquire about ordering a new battery.

  • battery
    battery Member Posts: 2 New User

    Thank you for your response to my problem. I may try taking the battery out, but think I might as well hire a technician who will know a lot more than me.

  • eafanador
    eafanador Member Posts: 1 New User

    Hi

    I have the same problem, my laptop only have 2 month old.  But I have an Acer Aspire ES1-511-C7YP and no have external battery.   You know how to fit it.  Is Windows 8.1.  Thanks

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    If the system will not power on, and does not have a removable battery, you would need to contact Acer technical support to inquire about repair options. On some systems, there is a battery reset pin hole on the bottom of the system you can try, but I do not show that your system has one.