Help, why no bluetooth device showing after win 7 installation on new E5-411?

Hi Iron Fly

I downloaded and installed the bluetooth suite from Atheros. I tried to find and install in add harware. Downloaded a launch manager compatible with win 7. I even reinstalled windows, but there is still no bluetooth hardware appearing in device manager, not even appearing with a yellow exclamation mark. So I have returned the computer to the supplier and they will send a replacement. I will let you know how it goes when I get the new computer in a few days.

Regards

Greg

Dear Iron Fly,

One thing I'd like to ask, I know you're not an employee, but you may have a suggestion. It would be a great help to the many Acer customers out there who still use win 7, and will probably do so for a couple more years, if Acer could put the full set of drivers for download on the website. What would be the best way to propose this to Acer?.

Regards

Greg

Hi again IronFly, it's been a while and I finally received the computer from the supplier but it was the same one I sent as faulty. When I contacted customer service said they sent it back as the bt was working ok. I asked how they tested it and am still waiting for their response. 

In the meantime I've found out that BT Radio may not appear in the device manager list as the bt can be on the network adapter, looking at the drivers in the bundle for win 8.1 seems to support this setup ie the network adapter drivers are wifi+bt. So I've tried to find and download a win 7 equivalent, installed atheros, broadcomm etc everything that would install I've tried it, still no sign of any bt devices in device manager. It only shows the wifi, ethernet and virtual miniport devices under network adapters, no bluetooth. There's not even an error message saying the driver is not installed properly, no mention of bt devices wkatsoever. I've installed bt suites and they can't open a bt device, I've tried clicking directly on the various application symbols in the bt suite program files and either nothing happens or returns an error message. I installed acer launch manager and it doesn't appear on the start menu even though it's in the control panel's installed programs list (and mysteriously won't come up in Search either). When I go to LM in Computer/C/Program Files (x86) and click on the LM program symbol in the file it doesn't open. I also tried Fn F3 at different times and configurations, nothing, there doesn't seem to be any way to switch bt on. After spending hours on this I'm seriously stumped.

Broadcomm wireless adapter working ok ie my wifi is connected, but still no bluetooth device. Also Fn F3 which is supposed to switch on/off wireless doesn't function. Interestingly services.msc shows blueooth services started (automatic), except bluetooth support (manual). I started bluetooth support and tried to discover the computer with my phone but didn't come up in the scan. Added bluetooth device (RFComm Protocl TDI) from add legacy devices/network adaptors/microsoft to network adapters but it has a function error, can't be switched on. When open hidden devices in device manager there is no BT only a USB controller in other devices that has an error - no driver. Searched the net and the computer inc win 8 driver dvd for driver, even using microsoft fix it tool, it tells me to go to the manafacturers website but in driver properties it doesn't give any information about the manafacturer.

I'll try the scan from the link you sent and let you know. Thanks. 

Sorry the hw module scan didn't detect anything other than LAN, there was a suggestion to switch on bluetooth and detect again but that's the problem I can't switch bluetooth on. Four different bluetooth related services are running but not using any system resources. I've now wa sted so much time on this, when I should be doing other things, I think I'll have to become accustomed to life without bluetooth, I didn't use BT that much anyway. I'm just really dissappointed in Acer for lack of support and there is no warning, when you buy the computer, that it has no support for win 7. It's way past bedtime here, thanks for your help anyway Ironfly.