switch 10 split screen + rotation issue

PrzemyslawS
PrzemyslawS Member Posts: 4 New User

Hi,

 

I just wonder if anybody has the same problem:

 

when in split screen option (windows are side by side) and rotated to vertical position for a few seconds it got blocked

 

i.e. screen is half black, not possible to run any application, windows button not working.

The only help is to switch it off/on.

 

Any ideas - hardware, software ?

 

Thanks

PS

Best Answer

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Answer ✓

    Since there are multiple issue wiht your windows tablet, the best option is to contact Acer support amd  send it in to Acer repair center to resolve these issues.

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder

    Have you checked by installing the latest BIOS update and firmware patches for your windows tablet?

     

     

     

    If you have a unit from US or Canada, you may also live chat with an Acer technician at : Acer live chat

    If you have purchased the computer in any other country, you may contact Acer support here : Acer Global Support

  • PrzemyslawS
    PrzemyslawS Member Posts: 4 New User

    How safe is that and does it really help ? I've seen some posts here where BIOS update made no difference.

    Any other advantages of updated BIOS ?

    PS

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Answer ✓

    Since there are multiple issue wiht your windows tablet, the best option is to contact Acer support amd  send it in to Acer repair center to resolve these issues.

  • PrzemyslawS
    PrzemyslawS Member Posts: 4 New User

    Thanks. As the repair list might extend I'll keep using the tablet and send it later to Acer repair.

    Cheers

    PS