install BIOS on aspire switch10

babs30
babs30 Member Posts: 2 New User
Hi i have just recieved my new acer aspire switch 10. An update popped up saying install BIOS everytime i click install a box pops up saying "your system BIOS will update. Keep the AC power switched on. The system will reboot to update the BIOS" it then has a button to click saying ok. When i click ok the install stops and an alert says the update has not been unstalled. If i dont click the ok button the install bar keeps showing that it is loading but nothing happens accept the screen goes blank, i presume to save power, when i put the screen back on it still has the same message. The contact number that comes with my switch 10 doesnt work and the contact number found on the internet tells me they only work with lap tops and have no other number to give me. I hope someone can help me please. Thanks

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    What's your model number?

    SW5-011?

    I'm not an Acer employee.
  • babs30
    babs30 Member Posts: 2 New User
    Hi it seems to have worked now i left it running for twenty mins and pressed ok and it finally worked. Not sure what the problem was and hope it doesnt recur. Thanks for your reply though.
  • mcmanda
    mcmanda Member Posts: 2 New User

    IronFly wrote:

    What's your model number?

    SW5-011?


     

    hiya i have just got the model you stated could you help me please as i can not manage to select any options after automatic recovery says to choose from restart or advanced options it doesn't respond to touch or via keyboard sorry if i have posted wrongly as i am only newbie
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    if touch and keyboard don't work, there is no more to test apart an external USB mouse.

     

    try to restart the recovery, maybe something went wrong and a recovery reboot will fix it.

    I'm not an Acer employee.
  • mcmanda
    mcmanda Member Posts: 2 New User
    Thanks usb mouse why didn't I think of it lol hopefully be sorted as at 20% resetting the pc ..legend ☆ :-D
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