Acer Aspire E1-572 constantly freezing

OG44
OG44 Member Posts: 4 New User

Last week I bought an Acer Aspire E1-572 and from day one it keeps freezing to the point where I can't even access the Task Manager. Googling around this seems to be quite a common complaint. Is this an issue with Acers or Windows 8/8.1. And what is the solution? It's driving me mad! lol

Answers

  • hi..

     

     

    I suggest you to check the BIOS version of you computer.

    You may update the BIOS version to V 2.14 to improve system stability and this should resolve the system freezing issue.

    Here's the BIOS update Download BIOS 2.14. Please keep the AC adapter plugged in during BIOS update.

  • OG44
    OG44 Member Posts: 4 New User

    Unfortunately that hasn't made any difference and it still freezes every hour or so. But that won't necessarily stop any downloading or media i'm playing at the time. What I really don't get, is that when it freezes and I go to Task Manager all it does is open Excel?

  • If you have by chance Norton 360 AV(Free Trial version) got installed, just uninstall it in Control panel-> Programes. Let us know the outcome.

  • OG44
    OG44 Member Posts: 4 New User

    No, I haven't got Norton, i've got McAfee LiveSafe and Security Scan Plus. As I said before, I just don't get why even the Task Manager doesn't work when it freezes? This is my first Acer and i'm VERY disappointed!

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