Backlight on my aspire 5733 no longer works. Need to contact Acer US for a UK laptop repair

adamias
adamias Member Posts: 2 New User

Hi

 

My Acer Aspire 5733 backlight no longer works. I have confirmed that the laptop is still fully functional as you can still see the screen when you use a torch. The power light does not come on either but the laptop is powered. I need to get the laptop repaired while im still in the USA as I need it for work. 

 

The problem I have is that it is a UK laptop so the serial number does not work with the USA support automated system. Can anyone help me so I can get the laptop repaired ASAP before I leave for the UK. I am in the USA until the 10th Decemeber.

 

 

Answers

  • newacer
    newacer Member Posts: 75 Troubleshooter

    please call them @ 1-800-816-2237

  • Tabbiekatz
    Tabbiekatz Member Posts: 760 Mr. Fixit WiFi Icon

    The phone number for Tech support is 1-800-816-2237 for the US. If you do not make it and are back in the UK, here is their information:

     

    Acer UK Limited
    Acer (Esplex Technical Service and Repairs)
    Unit M, Eagle Road, Plympton, Plymouth
    England PL7 5JY

    If calling from UK: 0870 853 1000
    If calling from Southern Ireland : 01 40732 14
    For products out of warranty, please call: 0906 301 0001.

  • adamias
    adamias Member Posts: 2 New User
    That usa number goes to the automated system which I've tried before. Is there a way to speak to an actual person?
This discussion has been closed.