So I updated my windows to 8.1 and the sound doesn't work

BrandiALdrich
BrandiALdrich Member Posts: 2 New User

I updated my laptop to Windows 8.1 and now whenever I try to 

  • Play games (like world of warcraft)
  • Play CDs
  • Rip CDs
  • Etc (other sounds that are not in a browser like netflix or youtube)

There is no sound that comes out, as if it doesn't even recognize that it can. Can someone please help?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    laptop model and x64 or x86 OS?

     

    please do this:

     

    Windows logo key + X
    click on Device manager

    if Yellow exclamation mark is present
    double click on it
    choose "Details" tab
    from dropdown menu, select HardwareIDs
    click on the first value and copy/paste it here

    I'm not an Acer employee.
  • BrandiALdrich
    BrandiALdrich Member Posts: 2 New User

    There is no yellow exclamation mark whatsoever

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    need to know your notebook model, please.

     

    right click on the speaker icon near the clock and date (bottom right of your screen)

    select "playback devices"

     

    can you please post a screenshot of "playback devices?

    I'm not an Acer employee.
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