Acer liquid e3 (e380) back camera sound

Borisman
Borisman Member Posts: 10 New User
My back camera from my acer liquid e3 device makes this weird hissing sound when active.
When i switch to the front camera the sound goes away.
When switching back to the back camera the hissing sound starts again.

Does anybody has this problem or know how to fix this???
Help would be verry nice

(Sorry for my bad EnglishSmiley Wink)

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    it's the focus module working, did you have the latest build version installed?

     

    if you already have the latest version and noise is audible, contact your reseller or Acer service support.

    I'm not an Acer employee.
  • Borisman
    Borisman Member Posts: 10 New User
    the sound is audible when i put my ear close to the camera and i think i have the latest build version (if i go to settings> about phone> software update, it tells me that there is no update available( i'm on android 4.2.2)).

    But is it normal that the sound is continuously audible??
  • Borisman
    Borisman Member Posts: 10 New User
    and that the sound is not audible when i switch to the front camera?
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    please write here the build version

    system settings/about phone

     

    yes, the front camera is completly different, so you can't hear that "noise".

     

     

    I'm not an Acer employee.
  • Borisman
    Borisman Member Posts: 10 New User
    do you mean cusrom build version? 1401457367
  • Borisman
    Borisman Member Posts: 10 New User
    custom ***
  • Borisman
    Borisman Member Posts: 10 New User
    Build number is Acer_AV052_E380_1.010.00_EMEA_GEN1s
    and custom build version is 1401457367
  • Borisman
    Borisman Member Posts: 10 New User
    please answer
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    i already answered in my post above.

     

    No update available for GEN1s, so if this noise is disturbing you, contact your seller or Acer support service to have a warranty repair/check on your device.

    I'm not an Acer employee.
  • Aardvark
    Aardvark Member Posts: 5 New User

    This is probably just a Noob way of helping but... Is your rear camera in video mode? as sound is recorded and may be being ralyed back via the speaker? to check place headphones in and use the camera in a noisy environment...are you hearing sounds?  I dont think the front camera has a video mode so no sound would be heard.

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