Acer Service - or rather lack there of.....

guldevec
guldevec Member Posts: 1 New User
in 2014 Archives
Very disappointed in Acer Service. Their non people skills and lack of understanding, feedback and response times make my blood boil. will never buy or recommend acer again after being bitten far too many times..

Answers

  • Stickboy
    Stickboy Member Posts: 2 New User

    I need to talk to ANYONE at ACER and I can't get to a real person.  My Laptop was stolen, I need the serial number for a police report.  BUT...ACER won't let me talk to a real person without a serial number.  Somebody help me with a phone number or email of a real person  or a serial number to get me past the gatekeeper?

     

    [inappropriate content removed]

  • ElizabethS
    ElizabethS Member Posts: 845 Practitioner WiFi Icon

    Did you register the unit with its serial number when you got it?

  • Stickboy
    Stickboy Member Posts: 2 New User

    I don't know for sure, that's why I need to speak to someone, so they can check by my email or phone number.  The effort I have to put in to speak to a live representative of this company is just pitiful.

  • N_D
    N_D Member Posts: 12 New User

    I have to agree with you & Gateway has been equally "unhelpfull." Both of them played the pointing fingers game(daisy chain) denying me any help or support, sending to Microsoft, who sends back to where I started. This continued until all warranties expired, at which time I was quoted $99.00 US for a single answer or $150.00+ for 1 yr. support on all products. Of course I declined, after no support under warranty why expect any difference?

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