Acer Aspire V5 572G Black Screen

Darwin
Darwin Member Posts: 34 New User
in 2014 Archives

just as stated above, my laptop got blackscreen after I logged in intothe live account.

everything normal until I logged in but after logged only black screen appeard and the cursor.

I still can use ctrl+alt+del but the same problem occured after i logged in

anyone have any idea why and how to solve this?
thanks for reply

Best Answer

  • Darwin
    Darwin Member Posts: 34 New User
    Answer ✓

    after searching a while i found out that explorer.exe isnt running on windows task manager

    then i use the safe mode boot by running msconfig.exe through windows task manager

    i still cant use F8 to go on safe mode

    then i refresh the system and all start go normal

    but i have to re install some programs

     

    there are some method that told me to just copy the explorer.exe

    but i havent tried it yet

    maybe it can solved it without refreshing the system

    thanks for your reply

    now the problem is solved

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    ctr+alt+del

    open task manager, click on "file/run new task", write "cmd" (without quote)

     

    inside the CMD write "sfc/scannow"

     

    wait until it finish, reboot and see if balck screen issue is gone.

    I'm not an Acer employee.
  • Darwin
    Darwin Member Posts: 34 New User

    the scan result is

    windows resource protectionfound corrupt file but was unable to fix some of them. details are included in the CBS.log Wndir\Logs\CBS\CBS.Log. For example C:\Windows\Logs\CBS\CBS.Log. Note that logging is currently not supported in offline servicing scenarios.

     

    after i reboot it, the sampe problem still occur

    are there any steps that i missed?

     

    thankyou for your reply

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    you did it right but "unable to fix" is not a good message.

     

    i would try again the sfc/scannow and see if this time it fixes the error.

     

    Can you try to start on F8 mode under windows?

    as on the post above open a CMD but with administrative privileges (tick the option)

     

    on CMD write "bcdedit /set bootmenupolicy Legacy" press enter

     

    close CMD and power off your PC

    at power one press F8 and try to boot on safety mode and see if black screen still appear.

     

    to revert to standard bootmenupolicy, just type "standard" instead of "legacy"

    I'm not an Acer employee.
  • Darwin
    Darwin Member Posts: 34 New User

    i did do it again bt still got the same message

    and how to do that F8 mode
    i dont know what does it mean

  • Darwin
    Darwin Member Posts: 34 New User

    i did the cmd

    but i dont know when to pres the F8

    it just booted normally

    CMD already stated the boot succesfully changed

    should i press F8 before the acer logo and the little ball start spinning?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    You need to press F8 and tapping just after the boot logo and before the spinning circle.

    I'm not an Acer employee.
  • Kno63
    Kno63 ACE Posts: 15,816 Trailblazer

    Hello,

     

    you can try this, to fix the corrupted files:

     

    Again open the "cmd" with administrative privileges.

    On CMD write:  dism /online /cleanup-image /restorehealth   (you can copy and paste it from here) and press "enter"

    The scan may take long.

     

    After that, run " sfc /scannow" again.

     

    regards

     

    "There's more to the picture than meets the eye ..."
     _______________________________________________
    Bitte bei der hilfreichsten Antwort die Markierung als Lösung nicht vergessen; du hilfst damit anderen, die das selbe Problem haben!
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    _____________________________________________
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  • Darwin
    Darwin Member Posts: 34 New User
    Answer ✓

    after searching a while i found out that explorer.exe isnt running on windows task manager

    then i use the safe mode boot by running msconfig.exe through windows task manager

    i still cant use F8 to go on safe mode

    then i refresh the system and all start go normal

    but i have to re install some programs

     

    there are some method that told me to just copy the explorer.exe

    but i havent tried it yet

    maybe it can solved it without refreshing the system

    thanks for your reply

    now the problem is solved

  • blessedzebra
    blessedzebra Member Posts: 1 New User
    I had the same problem after installing the latest Acer Portal update. Your solution was perfect and allowed me to perform a system restore. Everything is peachy now :-)
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