My Acer Aspire 5750g is not working? Stuck!

jaymax
jaymax Member Posts: 9 New User

My Acer Aspire 5750g has been extremely reliable. All of a sudden it's had this problem.

 

A few days ago my laptop when dead, so I charged it up and pressed power and the "Acer" logo comes up, flashes black with a little dash ( - ) that flashes then it reboots back to the Acer screen and restarts the process over and over again. Basically, my laptop is stuck in boot!

 

When i turn it on, it shows "press f2 key for setup" and "f12" for boot options. Ive explored both of these keys and nothing has worked. Except when pressing a boot option in "f12" menu, it displayed a message saying "Media Test FailureCheck Cable" on boot.

 

What is going on? Is my HDD dead?

 

PLease please please help! I've never had Acer problems until now  Smiley Sad 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    When you press F2, you enter the BIOS setup, can you please check if your HDD is listed on boot devices?

     

    If not, you have a dead HDD.

    I'm not an Acer employee.
  • jaymax
    jaymax Member Posts: 9 New User

    When I press F2, under the 'boot' tab it says

     

    HDD: TOSHIBA MK7559GSXP

     

    and this is ranked 1st out of 6th priority orders

  • jaymax
    jaymax Member Posts: 9 New User

    And this HDD mathches the HDD information provided in the "Information" tab

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    At least the HDD logic board is not fried.

    It can be a bad ribbon cable or a BIOS problem.
    I'm not an Acer employee.
  • jaymax
    jaymax Member Posts: 9 New User

    So what do I do?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    exactly you had:

     

    PXE-E61: Media test failure, check cable

    or just 

    Media test failure, check cable

     

    in the first case is enabled the boot from LAN and disabling can solve the issue.

    in the second, you need to contact your regional Acer support .

     

    I'm not an Acer employee.
  • jaymax
    jaymax Member Posts: 9 New User

    Ok so it says *AND I QUOTE*

     

    "PXE - E61 Media test failure, check cable

    PXE - M0F: Exiting Broadcom PXE ROM."

     

    then it reboots to the begining of the problem.

  • jaymax
    jaymax Member Posts: 9 New User

    Sorry! I'm not much of a tech head

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    PXE error message appears when BIOS is attempting a boot from LAN.

     

    on your BIOS please disable any Boot from LAN and, if available, disable ROM PXE loading at boot.

     

    if this doesn't work, try to find an option like "load optimized default" or "restore default options" on BIOS and re-try to boot.

     

    which BIOS version is on your system?

     

    1.21 is the latest:

    http://global-download.acer.com/GDFiles/BIOS/BIOS/BIOS_Acer_1.21_A_A.zip?acerid=634883809430577449&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%205750G&OS=ALL&LC=en&BC=ACER&SC=PA_6

    I'm not an Acer employee.
  • jaymax
    jaymax Member Posts: 9 New User

    Ok I will try these methods as soon as I get home today and I will let you know the results ASAP.

     

    By doing the default settings, does that affect anything (I.e. files on my hdd)?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    it's will just load factory settings on BIOS, HDD and data will not be touched.

    I'm not an Acer employee.
  • jaymax
    jaymax Member Posts: 9 New User

    My BIOS version according to the boot menu is 1.07

     

    And I tried your methods but no luck. Still wont boot up. I don't know what to do

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    At this point i would try to update the BIOS to the latest version under DOS.

     

    Just download the latest version using the link i gave you above, unzip it, you will find 2 folders, you need all the files under "DOS" folder.

     

    Using another Windows OS PC, go to this webpage:

    http://rufus.akeo.ie/?locale=en_US

     

    and download Rufus, it's 100% safe.

     

    Then connect an USB pen to your PC, run Rufus and use the same options as on my screenshot:

     DOS rufus

     

     

    FAT32 and Bootable disk: MS-DOS is mandatory, then click Start and wait until it finish.

    Now that you have a bootable USB MS-DOS pen, it's time to copy the content of "DOS" folder into the USB pen.

    Now connect the USB pen to your notebook power off and see it boot automatically from USB, if not you must enter Bios (F2) and enable F12 (boot option menu), save and exit.

     

    at the next boot press F12 and select USB pen as boot or USB HDD, when you will see a DOS prompt, write BIOS.BAT and press enter.

     

    wait until it finish and ask to reboot.

    I'm not an Acer employee.
This discussion has been closed.