Aspire E 14 aka E5-411-P32N touchpad issues

d0g
d0g Member Posts: 13 New User

I just bought this machine and noticed right away how poorly the touchpad behaves. It lags, jumps all around, moves as soon as I position it, highlights everything without me even trying to, etc. I have looked high and low for the right drivers and nothing seems to work. I've uninstalled and reinstalled, been to all kinds of forums and of course Acer is NO HELP AT ALL. Windows 8.1 is irritating enough without this added hassle.

 

So is this a Windows 8.1, a Synaptics, or an Elantech issue? Where do I find any information because Acer is no help and neither is the vendor.

 

HELP! Thanks in advance for any suggestions, pointers or tips. I would really appreciate it.

Answers

  • JackE
    JackE ACE Posts: 45,080 Trailblazer

    Are you like me? For some reason, I can't use a touchpad reliably. So I don't. I simply disabled it.

     

    Jack E/NJ 

    Jack E/NJ

  • d0g
    d0g Member Posts: 13 New User

    I am used to using a touchpad and there is no reason why this one shouldn't work properly. There is no place to configure it and no tab for the touchpad in the Mouse applet in Control Panel. The label next to the touchpad says Precision Touchpad, but that's a joke, right?

  • JackE
    JackE ACE Posts: 45,080 Trailblazer

    Have you checked device mgr for any errors or warnings esp in the mouse and HID sections?

     

    Jack E/NJ

    Jack E/NJ

  • d0g
    d0g Member Posts: 13 New User

    No errors or warnings in Device Mangler. Also checked Event Viewer - nothing in System or Hardware Events.

     

    ATTENTION Acer techs! Please attend to this rampant touchpad issue. Many, many complaints keep coming in.

     

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Hi d0g,

    can you please check in device manager, what's under "mice"?:

     

    windows key+X

    device manager

    Mice and other compliant

     

    if you find HID compliant mouse, please double click it, go to "details" tab, from the drop down menu choose "hardwareID", copy/paste here.

     

    Like the other post you read it:

    http://community.acer.com/t5/Notebooks-Netbooks/New-Aspire-ES1-511-out-of-box-no-touchpad-settings/td-p/278886/page/2

    I'm not an Acer employee.
  • d0g
    d0g Member Posts: 13 New User

    OK, here you go IronFly:

     

    HID\VEN_SYN&DEV_1B7B&Col01
    HID\SYN1B7B&Col01
    HID\*SYN1B7B&Col01
    HID_DEVICE_SYSTEM_MOUSE
    HID_DEVICE_UP:0001_U:0002
    HID_DEVICE

     

     

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Touchpad is Synaptics and col01 is not a good thing.

    I will double check it but must end with col04 to have the correct drivers installed.
    I'm not an Acer employee.
  • d0g
    d0g Member Posts: 13 New User

    Thanks, IronFly. I also looked under Human Interface Devices - Synaptics HID Device:

     

    HID\VEN_SYN&DEV_1B7B&Col04
    HID\SYN1B7B&Col04
    HID\*SYN1B7B&Col04
    HID_DEVICE_UP:FF00_U:0001
    HID_DEVICE_UPR:FF00-FFFF
    HID_DEVICE

    There's the Col04...

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    d0g wrote:

    Thanks, IronFly. I also looked under Human Interface Devices - Synaptics HID Device:

     

    HID\VEN_SYN&DEV_1B7B&Col04
    HID\SYN1B7B&Col04
    HID\*SYN1B7B&Col04
    HID_DEVICE_UP:FF00_U:0001
    HID_DEVICE_UPR:FF00-FFFF
    HID_DEVICE

    There's the Col04...


    Which drivers Win8.1 uses under this device?

    I'm not an Acer employee.
  • d0g
    d0g Member Posts: 13 New User

    The Synaptics driver is:

     

    Windows\system32\DRIVERS\SynRMIHID

    ver. 18.1.2.1

    2/20/14

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    The latest...
    No more ideas to check.

    Sorry
    I'm not an Acer employee.
  • d0g
    d0g Member Posts: 13 New User

    No apology necessary! Thanks very much for your efforts. Now if only Acer would pursue some due diligence, I might get some kind of resolution.

  • JackE
    JackE ACE Posts: 45,080 Trailblazer

    >>>I just bought this machine and noticed right away how poorly the touchpad behaves>>>

     

    If you just bought this new, it is under warranty.  Accordingly, I would start bugging Acer pronto on the chatline or phone by clicking the support button at the top of this page until the issue is resolved. 

     

    Jack E/NJ

    Jack E/NJ

This discussion has been closed.