windows 8.1 login blocked ?

bulubulu
bulubulu Member Posts: 6 New User

Hello,

my notebook (Aspire S3-392G) is blocked at the start. I have a black screen with only the mouse pointer and no win8.1 login screen. Is it possible that it is due to incorect password entry ? (but then I should have something on the screen ?).

 

How can I log in again (I know my microsoftID and password) ?

 

thank you

 

 

Best Answer

  • bulubulu
    bulubulu Member Posts: 6 New User
    Answer ✓

    hello,

    just got a response from acer to reinitialize the computer. Hard shutdown the computer during boot sequence 3 times to load the recovery menu, then the hard drive reinitialize (but formats all data... didn't have so much though).

Answers

  • Clyde
    Clyde Member, Knowledge Author Posts: 420 Mr. Fixit WiFi Icon

    If the computer won't boot to a screen that lets you enter the password, you may need to reload Windows. Do you have recovery media? That may be the best bet. If that doesn't fix it, you have a bad MB or HDD.

  • bulubulu
    bulubulu Member Posts: 6 New User
    Answer ✓

    hello,

    just got a response from acer to reinitialize the computer. Hard shutdown the computer during boot sequence 3 times to load the recovery menu, then the hard drive reinitialize (but formats all data... didn't have so much though).

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