ERROR 1004 WHEN WE WANT TO UPDATE ACER A1-810 FROM 4.2.2 TO 4.4.2

 

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IronFly wrote:
Know issue on acer server, still to be fixed.

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Any workaround available?

Is the KK update available from another official route, e.g., on the Acer site?

Getting the same problem, And one of their customer service reps told me it's a problem with the hardware on the tablet, and I'd need to get it sent in. If it's a server side issue, why is it that it's been over three weeks since a fix? I'm sorry, but when I'm told to send in a tablet, when that's not even the issue.... Grrr.... i love Acer, but it seems they really need to get it together.

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Acer-Cory wrote:

Hi All,

 

I apolgozie for the misscommunication (especially MidnightFirepaw), the error occuring when attempting to do update the system is due to the fact that we've switched from using a FOTA (Firmware of the air) process to using Acer Live Update. Attempting to check for updates manually can cause you to connect to the FOTA server returning the error.

 

Please go to Settings -> About Tablet -> System Updates and make sure the option to automatically check for updates is checked. I was informed that it could take several hours for the initial check.

 

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Acer-Cory wrote:

Our support unit here in the US just received the unit yesterday. The US and Canada are step behind the world wide release since we actually have seperate images.

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@Acer-Cory,

1. Do I understand correctly that "Automatic update" will connect to the correct server, while the manual update does not (or might not)? (I've had it on automatio for over a week & it still hasn't informed me of any updates...)
2. Is IronFly right about how to "force" a connection to the update server?
3. When does Acer expect to fix this FOTA/Live conflict? Is it region-specific?
4. Will a connection to the update server bring any version of 4.2.2 up to KitKat, or must we first manually update to RV27 first?
5. Is there any region in the world specifically excluded from getting the KitKat update? I am in Israel and the local outsourced tech support says as far as they know Acer is not providing any update beyond JB. (They don't seem to read this forum...)
6. Is the US server now providing the update? Will it provide to any machine or only ones that were sold in the US? I ask because I'll be in the US in a couple weeks - when I connect to the internet, will it feed me the update (if I haven't already gotten it)?

Thanks for all your help.

 

Best,
Yosh

 

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IronFly wrote:

I can give you some answers:

 

1) Yes, you understand correctly. I don't have the A1-810 on my hands but on smartphones if you check (system settings/app/All) on the applications list, you will find "Acer live updater" and "system updater".

those 2 applications check the OS updates, (i don't remember which), one is the manual check, the other the automatic check.

The manual check has the old server address.

 

2) Yes as far as i remember, that was the trick to speed up the check, it's not 100% proof to be honest, but on some case it helped to find the updates.

 

3-4-5-6) i can't answer, not an Acer employee  

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Thanks. FYI, auto-check + restart has not found me the update....  I do indeed have those two apps. Looking forward to Cory's (or other employee's) replies.

 

thanks!

Cory,

 

Thanks for the great answers. I understand that FOTA and ALU are simply alternatives - not that one is "bad." However,the 1004 error is a problem that I hope Acer is working to fix. In any case, re-starting my tablet did not inform me of a pending update. I manually upgraded to RV27, FYI, using the SD card.

 

Is the "pre-update" that you mention available only through the update service? Do I already have it once I moved to RV27? I have not gotten any notification of any update - not the pre nor the KK. However, two of my tablets were turned off until about a week ago and the third was just bought a few days ago, so it was also off then. Has the pre-update continued to be pushed for those who didnt' get it yet?

 

Is there anyone you know of in International Support who can tell us (or you) if Israel is supposed to already have the update? Or when it is scheduled to roll out?

 

many thanks,
Yosh

 

 

 

 

 

@Acer-Cory,

 

Great news - my A1-810 tablet notified me a few hours ago that a new update is available & that it is the pre-update for going to KitKat. Here's a picture:

(sorry for the reflection - this was before I learned how to do a screen capture on this device)

 

This happened with the Automatic update service - not by my manually checking. 

 

After I finished the above update I was notified of the second update:

 

I also went and tried the manual update - and got the same above message. I don't know if it tried manually checking the service or simply reported what it had already learned through the auto service.

 

I completed the update and am now running KitKat, as you can see here:

 

 

Lastly, I checked the update service manually again, and I did NOT get the 1004 error - this time I got a message that my device is up-to-date!

 

So I am glad to report that, at least for me, both problems are solved. Update service is working & reachable and I am updated.

 

Thank you,

Yosh

 

Unfortunately you may end up regretting the KK update. JB was running fine for Netflix and I was even able to stream Amazon Instant Video using Firefox. Now, Netflix is just garbled video that freezes after about 20 second. Audio still works, so go figure. With KK there is less support for Adobe Flash than before and Firefox doesn't stream Amazon Instant Video anymore. Bummer!! This is a pretty worthless tablet now unless Acer comes up with a fix. I can understand the Flash problem. But, Netflix? That should work all the time every time.

Even now, in Canada, I still get the 1004 ERROR. No luck!