V176L monitor going black
Sorraia3
Member Posts: 3 New User
I have a brend new, just out of the box, Acer V176L monitor paired with the Acer Veriton X2630G Windows 7 64 bit system. When I turn on the monitor I get the Acer logo then the Energy Star logo and then it goes black. The power light is on, no buttons/menus are available, I cannot even turn it off. I can login to windows and can hear the startup sound, but the screen remains pitch black. If I unplug the monitor and plug it back in sometimes it will come on and the power and menu buttons will work again and I can use it like normal. If the PC goes into sleep, when I bring it back, it does it again... black screen, power on, no buttons work. This pc is used for a small business. I need a fix fast please. Thank you so much!
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Best Answer
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Hello,
That's a hardware issue (no difference between the two version of Windows for the test).
The best solution is to return your monitor to the reseller.
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Answers
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Hello Sorraia3,
Have you tried to connect your desktop to a lcd/led tv?
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No I have no TV like that, but my neighbor has a different Acer monitor they've been using with Win 7 for a couple years now. I can try that.
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OK, I hooked up this system to my neighbor's monitor and everything worked just fine. That was an Acer X173w monitor. I then tried this monitor on their system and it did the same black screen thing. They have win 7 32 bit home and this one I have is win 7 64 bit pro. Will that make a difference? We even tried different power, VGA and DVI cables... Black every time. Any other suggestions? If not, I'm going to do a return on it. Thanks!
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Hello,
That's a hardware issue (no difference between the two version of Windows for the test).
The best solution is to return your monitor to the reseller.
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This discussion has been closed.
