Keyboard unresponsive also now mouse unresponsive

Drc2014
Drc2014 Member Posts: 2 New User
I have acer aspire one d255e about 3 years old. Recently my daughter was youtubing videos when the keyboard stopped working. The next day the mouse stopped. At the same time bit defender crashed I could nvr get it restarted so I got avg did a full scan no results keyboard still not working. A USB mouse and keyboard do work just not the ones one the actual computer. Very frustrating. I have uninstalled and reinstalled both drivers with no result and made sure all windows updates were done. Can somebody please help?

Answers

  • silizium
    silizium Member Posts: 239 Enthusiast WiFi Icon

    Does the keyboard work before Windows is booting? For example if you are able to press the key for BIOS access.

  • Drc2014
    Drc2014 Member Posts: 2 New User
    No it does not work before windows boots up either
  • silizium
    silizium Member Posts: 239 Enthusiast WiFi Icon

    Maybe you are not fast enough at boot time. Try to use your external keyboard to boot into BIOS and there try your build-in keyboard.

This discussion has been closed.