Technical Problems With My Acer :-(

mjkory
mjkory Member Posts: 2 New User

My Aspire M5-581T with Intel Core i5-331U @ 1.70 GHz &   RAM 6.0 GB, 64 bit, is having MAJOR ISSUES? I just bought the computer in 2012, and I was VERY happy with it, but now I have problems. The computer keeps turning off if it is moved even slightly while it is on?? If you are working on something you lose everything that was not saved when it shuts down I also have problems getting it to turn on and it sometimes takes 5 or 6 attempts? Also, when I do get it to boot up my WIFI is frequently not connected and I need to restart the computer to get connected again. HELP!!! Have any of you had similar problems and if were you able to correct the problem.

Best Answer

  • Ryanrr
    Ryanrr Member Posts: 831 Practitioner WiFi Icon
    Answer ✓

    When you move your computer is it connected to your AC adapter? Does the computer work on battery power alone?

     

    The internal battery is equipped with a safety feature to cut the power when the casing of the ultrabook is opened. However, if some of the screws become loose, it can trigger this safety precaution in error. If you experience this issue, try tightening the screws on the bottom of the notebook.

     

    If the problem persists, then you may have another issue and would recommend contacting technical support in your region.

     

     

    As for your Wifi concern, there may be a software conflict and would recommend updating the driver, then forgetting your network. After the network is cleared from your system re-scan and setup your network again. If this fails, try a factory restore as there may be a software conflict.

Answers

  • Ryanrr
    Ryanrr Member Posts: 831 Practitioner WiFi Icon
    Answer ✓

    When you move your computer is it connected to your AC adapter? Does the computer work on battery power alone?

     

    The internal battery is equipped with a safety feature to cut the power when the casing of the ultrabook is opened. However, if some of the screws become loose, it can trigger this safety precaution in error. If you experience this issue, try tightening the screws on the bottom of the notebook.

     

    If the problem persists, then you may have another issue and would recommend contacting technical support in your region.

     

     

    As for your Wifi concern, there may be a software conflict and would recommend updating the driver, then forgetting your network. After the network is cleared from your system re-scan and setup your network again. If this fails, try a factory restore as there may be a software conflict.

  • mjkory
    mjkory Member Posts: 2 New User

    Thanks for the response and I will give your suggestions a try!

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