Acer Support is about right on Par with the rest of Acer. LOUSY. My acer grade F+

There are always going to be units with issues regardless of how much quality control they go through. Sorry about your experience, but no company will just offer you a replacement instead of a repair. They need to see the unit to verify it beforehand and it's well written in the warranty. If the DC input jack was the problem it normally indicates customer induced damage, they don't just break on their own. They likely only repaired it free of charge because the unit was so new, but that explains why they wouldn't pick it up. If there are scratches on it that weren't there before you can always call Acer to ask them to return it to have it repaired, which they will have no issue doing.

Again, sorry for you unfortunate experience, but I've been dealing with Acer for a number of years and out of the countless repairs I've gone through with them I've only had issues with 3 - 4 of them. As soon as I called Acer to let them know something went wrong they worked as fast as possible to straighten everything out.

So there you have it. Your case as unfortunate as it was is a rarity. If you choose to not buy Acer products anymore I completely understand, first impressions are everything. And if you choose to spread the word about your distaste for Acer, that too you are free to do. But I routinely work with HP, Toshiba, Dell, Apple, Sony, Panasonic, Lenovo, Logitech.... and in my experience Acer is one of the fairer and easier to work with companies in terms of repairs. I'll admit that I don't exactly need to contact Acer for technical support, but in terms of repairs they're really quite hard to beat. The repair time is rarely ever more than a week and a half including shipping, and aside from having to package the unit myself I really don't have any complaints.

Toshiba makes you jump through hoops for a repair. Dell will make you do the same troubleshooting steps you've already done, even if you tell them you've done it already. HP isn't terrible, I find them to be quite reasonable. Asus will speak to you as if you're a complete ***** even if your troubleshooting is more advanced than theirs. The one thing these companies all have in common is that they won't replace your computer without doing repairs, and they won't pick up your computer free of charge if you have a damaged unit or if you're out of the pickup period.

Fact of the matter is that every company has good and bad products, every company will see a few defective products, and every company will be in this exact situation hundreds of times over. It's all a matter of how they handle the situation, and I will go as far as to say that Acer is one of the only companies that goes above and beyond to ensure customer satisfaction. They may not be able to fix your issue overnight, and sometimes things go wrong and they have to do another repair. Acer has even gone as far as to start talking to their customers, grabbing suggestions and complaints to improve their products and service. So in Acer's defence you'll be hard pressed to find better service and a better standard warranty no matter the mark you choose.

So your laptop won't turn on at all? That's very unfortunate, but makes me wonder what could be a problem. I've got mine V7 582P month ago and it's working since early morning hours til late night hours almost every day without single hesitation. Moreover I know couple people who's had this machine for few months without any problems, too. Seems like you're extremely unlucky if you ran into faulty V7, but it happens.

As for the customer service he's right. I don't know any company who'd give you brand new laptop right away. At least over here rules are they take it for repair and you can only get new machine or money back if you had the same failure happen 3 times in a row (or 4 diff issues). It's not really just Acer, but any other brand. That's how warranty works over here and I guess it's same everywhere. Only exception could be Dell, Dell's 'next business day' service sounds good, but I've heard stories how they actually take more time than it's advertised or funny stories about losing warranty by installing VLC media player and so on. So it's surely up to you, but Acer doesn't seem any worse than anyone else out there. Actually I've been more disappointed with Lenovo and Dell lately.