Acer Aspire V3-772G-54208G1TMakk Wi-Fi problem

hepek
hepek Member Posts: 6 New User

 

Hi just bought new Acer Aspire V3-772G-54208G1TMakk few days ago with preinstaled Windows 8.1 64-bit. Notebook worked perfectly  since yesterday when Windows did some autoupdates. After that reboot I'm not able to connect on my Wi-Fi home network.

 

Wi-Fi card in notebook is Qualcomm Atheros AR5BWB222

 

I google for solution and tried different things from roll back driveres to new instalation of differant version of drivers. Tried already version -274, -270, -263,-255 of Atheros drivers and it did not work in this case. Tried even trick with Comand Prompt and netsh.exe  and did not work either.

 

I'm on the edge to shoot someone from Microsoft or Acer or to format HDD and do clean install of Windows 7 64bit.

 

Is there solution for this mess?

Answers

  • JackE
    JackE ACE Posts: 45,083 Trailblazer

    Press the support button at the top of this page. Click on your country. Click contact Acer. Choose the chat or phone support option with your machine's ID (on the bottom) since you qualify under the warranty. Do this now instead of trying to mess around any further!

     

    Jack E/NJ

    Jack E/NJ

  • hepek
    hepek Member Posts: 6 New User

    I live in **bleep**y country so can forget any reliable tehnical support here...problem is software caused and probobly some compatibility issue. For example in a case that I need to change WiFi router I want to be sure that is the cause before I waste more money

     

    just need tip how to solve it

  • JackE
    JackE ACE Posts: 45,083 Trailblazer

    Follow this video for Win8 erecovery to factory settings with the retain data option if you need it.

     

    http://www.youtube.com/watch?v=aqgYe7OcLhA

     

    Then try re-installing updates. Report back with results

     

    Jack E/NJ

    Jack E/NJ

  • hepek
    hepek Member Posts: 6 New User

    tried this with Acer recovery program to factory settings and it did not helped

     

    On the end I bought erthnet cable and pluged in....Broadcom erthnet working OK but Atheros wifi don't

  • JackE
    JackE ACE Posts: 45,083 Trailblazer

    That might be because your unit shipped with broadcom wireless hardware. Have you tried downloading and installing one of the Acer broadcom drivers yet?

     

    Jack E/NJ

    Jack E/NJ

  • hepek
    hepek Member Posts: 6 New User

     

    in device manager says Qualcomm Atheros WiFi card and Broadcom Erthnet card and there is Atheros Bluetooth USB device...

     

    didn't touch any instalations as  notebook came with preinstaled Win 8.1...WiFi worked OK few days and I just remeber that there was some system update and after that restart WiFi didn't work

  • JackE
    JackE ACE Posts: 45,083 Trailblazer

    OK. If you think it might've been due to an update, go to control panel and search "restore point". Then click "show more restore points". You could try to choose a point that you think immediately pre-dates when you first noticed the problem. If it doesn't work, you can always undo the changes.

     

    Jack E/NJ

    Jack E/NJ

  • hepek
    hepek Member Posts: 6 New User

    but isn't the same procedure as recovery to factory settings?

  • JackE
    JackE ACE Posts: 45,083 Trailblazer

    Did you run the factory restore earlier without the option of saving your data?

     

    Jack E/NJ 

    Jack E/NJ

  • hepek
    hepek Member Posts: 6 New User

     

    I did recovery on factory settings with saving my data via Acer recovery program which came preinstaled.....it did not solve problem....I just had to install some software again which I lost in this process

     

    for now solution is to go with Acer in prehistory on use it with cable

     

    If this info can help my WiFi router is Asus RT-N10...I guess that problem is compatibility issue that this router has just b, g and n standards but not 11.

     

    [edited to comply with guidelines]

  • JackE
    JackE ACE Posts: 45,083 Trailblazer

    >>> guess that problem is compatibility issue that this router has just b, g and n standards but not 11.>>>

     

    Probably not. You should again try to get Acer support since you qualify for on-line warranty chat support at least irrespective of the country.

     

    Jack E/NJ 

    Jack E/NJ

  • sewntech
    sewntech Member Posts: 1 New User

    I have a similar problem with my Aspire v5-572P. I purchased this machine in October, network  worked for about a month then it stopped connecting to my home network on the 2.4 ghz band.  It will connect on the 5ghz band but not 2.4.  It also won't connect to the 2.4 ghz at work.  seems to like some  2.4 ghz  just fine of course no the most important ones.  I have reloaded from scratch, updated drivers - chatted with Acer -  no solution.

     

    Whats with no email support anyway? How do you work on ethernet issues via chat?

     

    This is my 6th Acer and it will be the last.  The others all worked flawlessly didn't need support so I didn't know that only support was via chat or to pay a third party for phone support.

  • JackE
    JackE ACE Posts: 45,083 Trailblazer

    >>> pay a third party for phone support.>>>

     

    In the US?

     

    Jack E/NJ

    Jack E/NJ

  • ajay_1988
    ajay_1988 Member Posts: 77 Enthusiast WiFi Icon

    Can u once more try installing new drivers

     

    Windows 8 32bit wifi drivers

     

    Windows 8 64bit wifi drivers

     

    Post back your result

This discussion has been closed.