System recover stops at Office 2010

mamagoat91
mamagoat91 Member Posts: 1 New User

I have an Acer Aspire AX1430G-UW30P....SNID..[edited for privacy].I did a factory system restore and it is stuck at Office 2010...it is 10/29 for hours now...I am not tech savvy...please can someone help

Answers

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    A customer posted his solution here: http://community.acer.com/t5/Notebooks-Netbooks/Recover-disks-freeze-at-Office-2010/m-p/219499/highlight/true#M36435

     

    I'm asking our software team for help, but I've seen a couple people with this issue. I'm not sure, but it sounds like the partitions have been renamed or moved, and now the recovery process does not have enough room to complete the recovery on a specific parition.

     

    Once I know more information I'll post and create content for others.

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    A couple more questions for you.

     

    Can you tell me why you decided to recover your system? Were you getting error messages?

     

    How did you try recovering the system? Did you use recovery disks or did you use the recovery partition on the system itself?

     

    Finally, if you used recovery disks, did you make them or did you order them from us?

     

    Thanks,
    Cory

  • sburks5555
    sburks5555 Member Posts: 6 New User

    Sorry for jumping in here but I ordered the disks, they hang up at Office 2010. I called & they sent me a replacement set of disks....they hang up at the exact same place. PLEASE HELP US!

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator
  • larrykn
    larrykn Member Posts: 3 New User

    I have the same problem. using eRecovery and it gets as far as Office 2010 (18/27) and just stops. I have Acer 5552-5898.

    I have tried this three times. Is there anyway just to bypass Office 2010? I realize there is a solution regarding deleting old partitions, but I guess, to me, the directions are a little confusing. Can someone give better instructions? Also, after looking at the different posts, it seems as though this has been happening for quite some time. Shouldn't Acer have a fix on this by now? Thank you!

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Hopefully someone can provide better instructions, but we brought units in to be reviewed. Unfortunately, something has changed on the system that is outside of Acer's control. That's why we're recommending to remove the partitions. On the unit's and recovery media we've tested. The recovery media always works on known-good units. The recovery media, regardless of if it's our master image, customer created media, or the recovery partition always fails on on the Office 2010 for the unit's we brought in with these symptoms. The harddrive was good on the customer units, so that tells me something has been changed. This is a proper fix, just one that requires a bit more know how than pop a disk in and go.

     

    @larrykn, do you have a BIOS or HDD password on your system? Also, can you specify what system you have?

  • larrykn
    larrykn Member Posts: 3 New User

    No, I do not have password. I am running Windows 7. Is that what you needed. I just need to know then how to delete the partitions. Do I have to create a Live CD of a linux?

  • larrykn
    larrykn Member Posts: 3 New User

    Sorry, I have an acer Aspire model 5552-5898.

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