Aspire R7-572 doesn't boot up after coming out of the BIOS

Craigrostan
Craigrostan Member Posts: 11 New User

Hi! all,

 

To be frank, I was really looking forward to having the new aspire R7. What a dissappointment it has turned out to be. I bought the laptop through Argos stores here in the UK. I have to admit they gave good service it arrived ontime, with no damage to the packaging. I used it for less than three days and after taking a look in the bios....mind you not making changes, when I exited from the bios and tried to reboot, nothing.

 

After a bit of nonense with Acer, I got the laptop back and sent it back to Argos, who very efficently replaced the system, unlike Acer who told me it was going to take more than a month to repair.

 

The new laptop was delivered by next day delivery, I had it less than three HOURS and after exiting the bios again I got the same fault.

 

This time when I talked to Argos, they asked if I would check out another laptop. I agreed again the laptop lasted three days.

 

So as agreed with Argos it was returned and my money refunded.

 

What is the problem here, have Acer lost control of their quality program? let's face it if you can't have full access to all areas of your system then what's the point of having it??

 

Really dissapointed in Acer now this was going to be my third Acer laptop. Well all I can say is that I will not be buying from Acer again.

 

Be warned people, this is a good alptop when it works but as a MAJOR fault that should be getting fixed before too long. Spen your money else where.

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Answers

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Sorry to hear you're having issues. Can you tell me what version of the BIOS you're currently running?

     

    I see Penguinjim's post, but it's honestly the first I've heard of this issue though the product has been out for some time. I'll start asking questions to see what I can find.

  • Craigrostan
    Craigrostan Member Posts: 11 New User

    Sorry I can't tell what the BIOS version is, as I can't even get into the BIOS

  • Craigrostan
    Craigrostan Member Posts: 11 New User

    Thanks again Whazzup I am the guy that asked you for a copy of that fix to earlier this week :-). The problem is that to use it I think you need to be able to boot the machine, and I can't even get that :-(

  • Craigrostan
    Craigrostan Member Posts: 11 New User

    If you do find something, I would be much obliged, as I really do like that machine.

  • Craigrostan
    Craigrostan Member Posts: 11 New User

    Sorry Penguin Jim, I didn't read who that comment was from :-)

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    I'm asking questions, but I'm hoping we get more info here, as it's an odd set of circumstances.

     

    Just to be clear, do you have an R7-572 or an R7-572G? If you're not sure, could you send me the serial number (back of the ezel hinge) and I'll take a look.

     

    I've got our R7-572 here, and I've tried every way I can think of to leave the BIOS without saving anything and I can't get it to do anything. I'm really quite shocked that it's not responding at all. Have you tried holding the power button down for 5+ seconds? What happens when you boot it up at all?

  • Craigrostan
    Craigrostan Member Posts: 11 New User

    Hi! Acer- Cory,

     

    It's the R7-572

     

    Serial number is: [edited for privacy]

    SNID: [edited for privacy]

     

    If I hold the power button down for 5 seconds, nothing happens until I take my finger off the button, then the blue light comes on, I can here the processor fan go, then it stops and nothing happens after that. No post screen no display of any sort, just the battery charge and blue lights are on.

  • vulture
    vulture Member Posts: 12 New User
    Any update on this issue?
  • Craigrostan
    Craigrostan Member Posts: 11 New User

    I'm afraid not I'm still in the same position. As the laptop is under warranty, it will be going back, and we'll see how long it takes to get fixed. I can't say I will be holding my breath.

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Sorry for the delayed response, unfortunately, I don't have an update, we have not been able to duplicate the issue here. I'm at a loss as to why this would happen, or what would cause it to happen multiple times as you've stated. Repair at this point would be the best option.

  • Craigrostan
    Craigrostan Member Posts: 11 New User

    It would seem so, I've arraanged for it to be picked up and sent back for repair. I just hope that when I receive it back that the same doesn't happen again. I mean what use is the system when you can' acccess the BIOS and make changes?

     

    Cheers

  • vulture
    vulture Member Posts: 12 New User
    @Acer-Cory: maybe it helps to find out how whazzup got a BIOS update from Acer. This seems to indicate the issue is known and fixed (older stock might not yet have the newer fixed BIOS). Strange thing is there is no official bios update available...
  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Craigrostan wrote:

    It would seem so, I've arraanged for it to be picked up and sent back for repair. I just hope that when I receive it back that the same doesn't happen again. I mean what use is the system when you can' acccess the BIOS and make changes?

     

    Cheers


    Could you private message me the Case Information for your repair? I'll ask our engineering team in Europe to watch this repair and see if they find anything.

     

    The system isn't designed to cause an issue with entering or changing the BIOS. There's something we haven't identified yet.

  • alz
    alz Member Posts: 2 New User

    Same thing happened.

     

    I bought R7-572. It was brand new, packaging is not damaged. I opened bios just to check the hardware configuration, not making any changes, exited without saving - got black screen, it does not boot up.

     

    I returned it to seller, and received the replacement. Same thing.

    I returned it to seller again and don't know what is better now. To get third one from the same seller? What if they have the whole batch defective? Get money back and buy the same model from another seller? What if all of them have this defect? May be stop trying it and buy another notebook? But I choosed the model thoroughly and like it...but not all these buying-crashing-replacing...

     

    S/N: [edited to comply with guidelines]

     

    The funny thing happened when I called Acer support about this issue. They listened to the problem, then asked me to wait for few minutes, and then said like that: "We have no such problem in our registered list of existing problems. That means, that there is no such problem."

  • Colchicine
    Colchicine Member Posts: 37 New User

    It would seem to me the simplest solution would be to stop exiting the bios without saving.

  • vulture
    vulture Member Posts: 12 New User
    It seems to be a bug in a specific BIOS version. So all machines in a certain batch are affected. The fix would be to update the bios before trying to enter it.

    Now the thing I don't understand at all is that this bug is not official known globally at Acer.
    1. People return detective machines
    2. People mention this at this forum and at forum.tabletpcreview.com
    3. Acer sent someone a bios update to fix the problem... Most probably all new stock has this newer bios, so the issue cannot be reproduced at Acer.

    So why Acer does not release an official warning together with a bios update is still mystery to me...
  • whazzup
    whazzup Member Posts: 15 Troubleshooter

    Hi all,

     

    I discovered the BIOS issue sometime ago (was the first as far as I know), and after trips to the retail store and Acer service centre (Singapore) and 3 machines later, I received the BIOS firmware file via one of the Acer engineers. The machine has been working great since the update.

     

    Not sure how else I could help, but I'll provide as much information as possible.

  • Craigrostan
    Craigrostan Member Posts: 11 New User

    Without having a system to test your theory out on I can't say twhether that would work or not, how ever my gut reation is that it wouldn't. it's not whether you save or not, it is just exiting the BIOS. That said, your theory is not a solution it is just a work around, and would still leave the system faulty. The solution is for Acer to fix the problem.

  • alz
    alz Member Posts: 2 New User

     


    Craigrostan wrote:

    I used it for less than three days and after taking a look in the bios....mind you not making changes, when I exited from the bios and tried to reboot, nothing.


     


    Craigrostan wrote:

    it's not whether you save or not, it is just exiting the BIOS.



    Did you tried to exit bios with saving indeed?

This discussion has been closed.